7 hours ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Own client success for a portfolio of high-value HOA customers by accelerating time-to-value, increasing product adoption, and delivering retention and long-term growth outcomes. Build executive-level partnerships, use data-driven insights to improve customer performance, and advocate for client needs across product, support, and operations teams. Proactively mitigate churn risks through success planning, business reviews, and measurable action plans that expand portfolio health.

Location: Los Angeles, Denver

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Drive measurable client success across a portfolio of high-value HOA customers by accelerating time-to-value, increasing product adoption, and strengthening retention and long-term growth.
•Build and influence executive-level partnerships to deepen client trust, align solutions to business goals, and position Global Payments as a strategic advisor.
•Identify opportunities to improve customer performance using data-driven insights, proactive recommendations, and strategic success planning to increase engagement and customer value.
•Champion client needs across the organization by partnering with product, support, and operational teams to remove barriers, address risks, and improve customer experience.
•Protect and expand portfolio health by proactively mitigating churn risks, leading business reviews, and creating action plans with measurable outcomes.

Key Requirements

•Significant experience in customer success, account management, or client-facing HOA management with a proven ability to build and maintain strategic customer relationships.
•Demonstrated success delivering customer retention, adoption, and growth outcomes in a fast-paced, technology-driven environment.
•Strong consultative and problem-solving skills to translate customer goals into actionable strategies that drive measurable business results.
•Exceptional communication, relationship-building, and stakeholder management, including experience engaging executive-level contacts.
•Bachelor’s degree or higher (or experience demonstrating equivalent capability).

Experience:Customer successAccount managementHOASaaSPropTech

Education:Bachelor's

Skills:Consultative problem-solvingCommunicationRelationship-buildingStakeholder managementStrategic planning

Company Brief

Global Payments

Global Payments provides payment technology and software solutions for merchants, issuers, and partners worldwide, enabling electronic payments, omni-channel commerce, and value-added services across industries.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Atlanta, United States

Founded: 2001

Website LinkedIn

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Global Payments

7 hours ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Los Angeles, Denver

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Drive measurable client success across a portfolio of high-value HOA customers by accelerating time-to-value, increasing product adoption, and strengthening retention and long-term growth.
•Build and influence executive-level partnerships to deepen client trust, align solutions to business goals, and position Global Payments as a strategic advisor.
•Identify opportunities to improve customer performance using data-driven insights, proactive recommendations, and strategic success planning to increase engagement and customer value.
•Champion client needs across the organization by partnering with product, support, and operational teams to remove barriers, address risks, and improve customer experience.
•Protect and expand portfolio health by proactively mitigating churn risks, leading business reviews, and creating action plans with measurable outcomes.

Key Requirements

•Significant experience in customer success, account management, or client-facing HOA management with a proven ability to build and maintain strategic customer relationships.
•Demonstrated success delivering customer retention, adoption, and growth outcomes in a fast-paced, technology-driven environment.
•Strong consultative and problem-solving skills to translate customer goals into actionable strategies that drive measurable business results.
•Exceptional communication, relationship-building, and stakeholder management, including experience engaging executive-level contacts.
•Bachelor’s degree or higher (or experience demonstrating equivalent capability).

Experience:Customer successAccount managementHOASaaSPropTech

Education:Bachelor's

Skills:Consultative problem-solvingCommunicationRelationship-buildingStakeholder managementStrategic planning

Company Brief

Global Payments

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Atlanta, United States

Founded: 2001

Website LinkedIn