Technical Escalations Engineer 2 (Database Monitoring) - EMEA

DataDog
Dublin, Paris
Workplace: HybridFull timeFunction: Administration & Executive AssistanceSkills: ["Problem-solving","Continuous learning","Customer-centric approach","Mentoring","Root cause analysis"]

Use deep expertise in Datadog database monitoring to investigate high-stakes customer escalations, lead technical calls, and drive urgent resolutions. Partner with Engineering and Product to identify product gaps, advocate for customer needs, and influence platform evolution. Mentor the Global Support Engineering team, build internal runbooks and reusable debugging frameworks, and ensure Solutions teams are ready for upcoming DBM releases.

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DataDog
DataDog
3 days ago

Technical Escalations Engineer 2 (Database Monitoring) - EMEA

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Use deep expertise in Datadog database monitoring to investigate high-stakes customer escalations, lead technical calls, and drive urgent resolutions. Partner with Engineering and Product to identify product gaps, advocate for customer needs, and influence platform evolution. Mentor the Global Support Engineering team, build internal runbooks and reusable debugging frameworks, and ensure Solutions teams are ready for upcoming DBM releases.
Location: Dublin, Paris
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Investigate complex escalations, lead high-stakes technical calls, and drive solutions for critical customer challenges with urgency and precision.
  • •Run office hours and learning sessions, and mentor the Global Support Engineering team so they are equipped to handle challenges.
  • •Partner with Engineering and Product to proactively identify gaps, drive improvements, and advocate for customers.
  • •Serve as a technical stakeholder for Database Agent integrations (Postgres, MySQL, SQL Server), proposing changes to code, telemetry, and docs.
  • •Develop internal runbooks, public-facing solutions, and reusable debugging frameworks to scale knowledge and technical support autonomy.

Pay and Benefits

Perks:RsusEquity

Key Requirements

  • •Develop deep technical expertise and continuously learn as the product evolves.
  • •Investigate complex escalations and lead high-stakes technical calls to drive solutions for critical customer challenges.
  • •Be the go-to expert on Datadog Database Monitoring and master both the technical landscape and the customer experience.
  • •Act as a technical stakeholder for Database Agent integrations (Postgres, MySQL, SQL Server) and advocate for customer needs with Product and Engineering.
  • •Be able to dive into Agent and Integration codebases (primarily Python), interpret logic paths, and assess behavior in edge-case customer environments.
Experience:ObservabilitySecurityDatabase monitoring
Education:
Skills:Problem-solvingContinuous learningCustomer-centric approachMentoringRoot cause analysis
Tech Stack:PythonDatadog AgentPostgresMySQLSQL ServerZendeskJiraConfluenceRDSAzureCloudSQLLinuxWindowsKubernetesK8sDockerTelemetryCodebases

Company Brief

DataDog
Provides a cloud-native monitoring and observability platform that unifies metrics, traces, logs, and security signals to help engineering, operations, and security teams monitor and troubleshoot modern applications and infrastructure.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2010
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn