Boeing

1 month ago

IT Service Desk Analyst-5

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Customer-focused IT support role providing first-line assistance, triaging hardware and software issues, and collaborating with IT teams to maintain high service levels in a hybrid Bristol-based environment.

Location: Bristol

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Respond to incoming service requests via phone, email, and direct toolset tickets logged by the end user in a timely and professional manner.
•Diagnose and troubleshoot initial triage of hardware and software issues, providing solutions or escalating to higher-level support as necessary.
•Document all interactions and resolutions in the ticketing system to ensure accurate tracking and reporting.
•Assist users with account management, including password resets and access issues.
•Collaborate with other IT teams / resolver groups to resolve complex issues and improve service delivery.

Pay and Benefits

Perks:Health InsurancePensionLearning BudgetPaid LeaveWellness Stipend

Key Requirements

•Ability to gain SC clearance.
•Previous experience in a customer service or technical support role.
•Strong problem-solving skills and the ability to think critically under pressure.
•Excellent verbal and written communication skills.
•Familiarity with ITIL best practice methodology.

Skills:Customer serviceCommunicationProblem-solvingTeamwork

Languages:English

Tech Stack:WindowsMacOSLinuxITILTicketing system

Company Brief

Boeing

Designs, manufactures, and services commercial airplanes, defense systems, space vehicles, and related products and services globally. Boeing serves airlines, governments, and commercial customers with aerospace and defense technologies and integrated support solutions.

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Arlington, United States

Founded: 1916

Glassdoor: 3.7

Website LinkedIn Glassdoor

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Boeing

1 month ago

IT Service Desk Analyst-5

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Bristol

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Respond to incoming service requests via phone, email, and direct toolset tickets logged by the end user in a timely and professional manner.
•Diagnose and troubleshoot initial triage of hardware and software issues, providing solutions or escalating to higher-level support as necessary.
•Document all interactions and resolutions in the ticketing system to ensure accurate tracking and reporting.
•Assist users with account management, including password resets and access issues.
•Collaborate with other IT teams / resolver groups to resolve complex issues and improve service delivery.

Pay and Benefits

Perks:Health InsurancePensionLearning BudgetPaid LeaveWellness Stipend

Key Requirements

•Ability to gain SC clearance.
•Previous experience in a customer service or technical support role.
•Strong problem-solving skills and the ability to think critically under pressure.
•Excellent verbal and written communication skills.
•Familiarity with ITIL best practice methodology.

Skills:Customer serviceCommunicationProblem-solvingTeamwork

Languages:English

Tech Stack:WindowsMacOSLinuxITILTicketing system

Company Brief

Boeing

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Arlington, United States

Founded: 1916

Glassdoor: 3.7

Website LinkedIn Glassdoor