Account Manager - Federal

Mattermost
United States
Workplace: RemoteFull timeUSD 127,000 - 180,000 annuallyFunction: Customer Success & Account ManagementExperience: 3-5 yearsSkills: ["Communication","Relationship building","Negotiation","Problem-solving"]

Account Manager for federal expansions and renewals, collaborating with Federal Account Executives to manage cycles, identify upsell opportunities, and ensure timely renewals. Focused on value-driven renewals, CRM hygiene, and engaging Federal System Integrators, with clearance considerations and US citizenship requirements.

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FursaFursa
Mattermost
Mattermost
7 months ago

Account Manager - Federal

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Account Manager for federal expansions and renewals, collaborating with Federal Account Executives to manage cycles, identify upsell opportunities, and ensure timely renewals. Focused on value-driven renewals, CRM hygiene, and engaging Federal System Integrators, with clearance considerations and US citizenship requirements.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Lead expansions within existing accounts when scope and complexity allow
  • •Identify upsell and cross-sell opportunities through customer engagement and usage insights
  • •Partner with AEs on expansions that become larger, more strategic, or more complex
  • •Manage inbound expansion requests from existing customers (e.g., incremental license additions)
  • •Own renewals requiring active customer engagement, risk mitigation, or expansion discovery

Pay and Benefits

Salary: USD 127,000 - 180,000 annually
Perks:Remote Work

Key Requirements

  • •3–5+ years of experience in sales, account management, renewal management, or commercial closing roles
  • •Proven ability to run multiple sales cycles in parallel
  • •Strong discovery, communication, and deal execution skills
  • •Experience using CRM systems (Salesforce preferred)
  • •This role may require the candidate to obtain and maintain a U.S. security clearance in the future; applicants must be U.S. citizens and eligible to obtain a U.S. government security clearance
Experience:3-5 yearsUS FederalSaaSEnterprise software
Skills:CommunicationRelationship buildingNegotiationProblem-solving
Languages:English
Tech Stack:Salesforce

Eligibility

Nationality:US National
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Mattermost
Provides an open-source, self-hostable team collaboration platform with secure messaging, file sharing, and integrations for DevOps and enterprise workflows, enabling organizations to retain control of data and comply with strict security and privacy requirements.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series A
Headquarters: Palo Alto, United States
Founded: 2015
WebsiteLinkedIn