Client Marketing Manager

Smokeball
Chicago
Workplace: HybridFull timeUSD 100,000 - 120,000 annuallyFunction: Marketing & GrowthExperience: 5+ yearsSkills: ["Communication","Storytelling","Multitasking","Stakeholder management","Data-driven optimization"]

Own Smokeball’s client lifecycle marketing strategy to engage, retain, and increase client lifetime value. Partner with Client Success and Product Marketing to launch lifecycle campaigns, manage the client communications calendar, and create case studies, video testimonials, and client-led growth programs (referrals, reviews, webinars). Serve as a client advocate by collecting feedback, finding “surprise and delight” opportunities, and building advocacy initiatives like the Beacon Award.

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Smokeball
Smokeball
1 day ago

Client Marketing Manager

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Last checked: 15 hours agoStatus: Live

Job Summary

Own Smokeball’s client lifecycle marketing strategy to engage, retain, and increase client lifetime value. Partner with Client Success and Product Marketing to launch lifecycle campaigns, manage the client communications calendar, and create case studies, video testimonials, and client-led growth programs (referrals, reviews, webinars). Serve as a client advocate by collecting feedback, finding “surprise and delight” opportunities, and building advocacy initiatives like the Beacon Award.
Location: Chicago
Workplace: Hybrid
Employment Type: Full time
Job Function: Marketing & Growth
Seniority: Mid level

Key Responsibilities

  • •Create and execute client lifecycle campaigns in collaboration with Client Success and Product Marketing.
  • •Own the client communications calendar, auditing cross-department client communications and driving message-volume accountability.
  • •Create high-impact client storytelling, including case studies and video testimonials about the Smokeball client experience.
  • •Drive client-led growth by owning the referral program and running review generation campaigns.
  • •Facilitate client feedback loops and build client advocacy initiatives, including Beacon Award, plus manage client webinars and partner-integration awareness.

Pay and Benefits

Salary: USD 100,000 - 120,000 annually
Perks:Health InsuranceDentalVision401kParental LeaveWellness Stipend

Key Requirements

  • •5+ years of B2B and/or SaaS marketing experience with hands-on customer marketing.
  • •Exceptional written and verbal communication skills with a knack for compelling storytelling.
  • •Ability to manage multiple campaigns, deadlines, and stakeholders at once.
  • •Experience using marketing automation and project management tools to build and run campaigns.
  • •Proven ability to collaborate cross-functionally and optimize work using data and performance insights.
Experience:5+ yearsB2BSaaS
Skills:CommunicationStorytellingMultitaskingStakeholder managementData-driven optimization
Languages:English
Tech Stack:PardotChurnZeroClickUp

Company Brief

Smokeball
Provides cloud-based practice management and productivity software for small law firms, offering case management, document automation, time recording, billing, and workflow tools to improve efficiency and compliance.
Industry: LegalTech
Company Size: Medium (51 to 250 employees)
Growth: Established Company
WebsiteLinkedIn