Consumer Contact Center Professional I

Fifth Third Bancorp
Michigan
Workplace: OnsiteFull timeFunction: Communications, PR & CommunityEducation: high_schoolSkills: ["Customer service","Communication","Data entry","Problem solving","Telephone communication"]

Handle inbound customer calls to provide accurate answers, resolve issues, and educate customers on bank products and policies. Tackle some complex inquiries using areas of expertise, enter and confirm customer information in internal systems, and complete required request forms. Use tracking and troubleshooting tools, follow confidentiality procedures, and consistently improve customer experience through risk-aware, policy-driven decision-making.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Fifth Third Bancorp
Fifth Third Bancorp
1 day ago

Consumer Contact Center Professional I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Handle inbound customer calls to provide accurate answers, resolve issues, and educate customers on bank products and policies. Tackle some complex inquiries using areas of expertise, enter and confirm customer information in internal systems, and complete required request forms. Use tracking and troubleshooting tools, follow confidentiality procedures, and consistently improve customer experience through risk-aware, policy-driven decision-making.
Location: Michigan
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Entry level

Key Responsibilities

  • •Handle customer calls in a professional, courteous manner.
  • •Provide accurate information and explain products and policies so customers understand.
  • •Resolve inquiries without transferring the customer to another employee or department; complete follow-ups within the committed timeframe.
  • •Educate customers and convert them to additional self-service channels when possible.
  • •Enter or confirm customer information in systems, initiate/complete request forms, and track/troubleshoot using available computer tools.

Key Requirements

  • •High school education or equivalent.
  • •Must be able to perform data entry and basic computer skills.
  • •Ability to understand and respond to customer inquiries across one or more product categories.
  • •Excellent customer service skills with the ability to clearly articulate and explain information.
  • •Previous customer service or call center experience preferred.
Experience:Customer serviceCall center
Education:High School
Skills:Customer serviceCommunicationData entryProblem solvingTelephone communication
Tech Stack:Computer systems

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor