Officer, Customer Support

First Abu Dhabi Bank
Dubai, Abu Dhabi
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 5+ yearsEducation: bachelorsSkills: ["Customer satisfaction","Client servicing","Risk awareness","Governance","Communication"]

Serve as the operational point of contact for Business Banking clients, delivering best-in-class service and ensuring customer satisfaction. Follow up on origination and execution of customer transactions while adhering to policies, SOPs, and risk controls. Own onboarding for new-to-bank liability and deposits clients, enable i-Banking online migration/activation, drive upsell/cross-sell and referrals across bank products, and support governance processes to minimize losses.

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FursaFursa
First Abu Dhabi Bank
First Abu Dhabi Bank
1 day ago

Officer, Customer Support

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Last checked: 13 hours agoStatus: Live

Job Summary

Serve as the operational point of contact for Business Banking clients, delivering best-in-class service and ensuring customer satisfaction. Follow up on origination and execution of customer transactions while adhering to policies, SOPs, and risk controls. Own onboarding for new-to-bank liability and deposits clients, enable i-Banking online migration/activation, drive upsell/cross-sell and referrals across bank products, and support governance processes to minimize losses.
Location: Dubai, Abu Dhabi
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver best-in-class Business Banking services and ensure customer satisfaction.
  • •Follow up on origination and execution of customer transactions while following departmental policies and SOPs.
  • •Serve as main operational point of contact for key client relationships with focused, professional client servicing.
  • •Manage onboarding for new-to-bank clients for liabilities business accounts and deposits mobilization.
  • •Enable i-Banking Online migration and activation for existing and NTB clients; drive upselling/cross-selling and referrals across bank products.

Key Requirements

  • •Bachelor’s degree in Business Administration, Finance, Banking, or a related major (preferred).
  • •5 years of relevant experience in Corporate, Commercial, or Business Banking.
  • •At least 3 years in similar positions with progressively increasing responsibilities in a support function.
  • •Support Area Manager and Relationship Managers to grow a portfolio of liabilities customers in defined geographic markets.
  • •Adhere to Sales and Compliance processes and governance/controls to proactively identify, manage, and mitigate potential losses.
Experience:5+ yearsBankingCorporate bankingCommercial bankingBusiness banking
Education:Bachelor's in Business Administration, Finance, Banking (or related major)
Skills:Customer satisfactionClient servicingRisk awarenessGovernanceCommunication
Languages:English

Company Brief

First Abu Dhabi Bank
First Abu Dhabi Bank (FAB) is the UAE’s largest bank, offering retail, corporate, investment banking, wealth and Islamic banking services across multiple continents, formed by the 2017 merger of First Gulf Bank and National Bank of Abu Dhabi.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 2017
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