Client Success Engagement Manager

Fractal Labs
New Jersey
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Leadership","Stakeholder management","Presentation","Negotiation"]

Lead AI-driven enterprise transformations for senior life sciences clients, delivering on CEO-level mandates and expanding multi-year partnerships. Own Fortune 50 pharma accounts, drive large-scale AI programs, coordinate with global delivery teams, ensure top-tier client outcomes, and shape Fractal’s Pharma & Life Sciences practice growth.

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FursaFursa
Fractal Labs
Fractal Labs
3 months ago

Client Success Engagement Manager

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Source: Company careers pageValidated by: Fursa AI
Status: Live
Reposted: similar role first listed 5 months ago

Job Summary

Lead AI-driven enterprise transformations for senior life sciences clients, delivering on CEO-level mandates and expanding multi-year partnerships. Own Fortune 50 pharma accounts, drive large-scale AI programs, coordinate with global delivery teams, ensure top-tier client outcomes, and shape Fractal’s Pharma & Life Sciences practice growth.
Location: New Jersey
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Own delivery and growth for Fortune 50 pharma accounts, driving $5MN+ in annual consulting and delivery revenue
  • •Lead large, multi-program AI and GenAI initiatives, including field force transformation, omnichannel analytics, next best action, content tagging, patient services, and field force copilot solutions
  • •Partner closely with the Global Pharma Practice Head and India delivery teams across AI, MLOps, LLMOps, cloud engineering, and analytics
  • •Ensure strong client outcomes and satisfaction, with a target NPS of 70+
  • •Serve as the primary senior client contact, managing executive relationships, escalations, and complex stakeholder environments

Pay and Benefits

Salary: USD 185,000 annually
Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401kPaid HolidaysParantal LeavePaid Leave

Key Requirements

  • •10+ years of experience delivering and growing analytics and AI programs for Fortune 500 life sciences clients
  • •7+ years of consulting experience in healthcare and life sciences
  • •7+ years leading AI initiatives, including GenAI, for large enterprise clients
  • •Strong understanding of cloud platforms (AWS, Azure, or GCP) and enterprise AI delivery
  • •Proven commercial judgment with the ability to connect client challenges to business outcomes
Experience:PharmaLife sciencesHealthcareAIAnalytics
Skills:CommunicationLeadershipStakeholder managementPresentationNegotiation
Tech Stack:AWSAzureGCPLLMOpsGenAIAICloud engineering

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fractal Labs
Provides AI-driven analytics, decision intelligence, and engineering solutions to Fortune 500 companies, helping enterprises apply advanced analytics and machine learning for marketing, supply chain, finance, and customer experience transformation.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: New York, United States
Founded: 2000
WebsiteLinkedIn