Assistant Manager - Processing (Hyderabad, TG, IN, 500081)

HSBC
Hyderabad
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 2+ yearsEducation: bachelorsSkills: ["Customer service","Risk awareness","Flexibility","Tenacity","Tenacious execution"]

Manage credit processing by building deep expertise in processes, procedures, and credit policies, ensuring files are assessed and verified consistently and objectively. Deliver strong internal and external customer service with call-quality standards, while meeting KPIs for quality and operating efficiency and maintaining strict schedule adherence. Coordinate with sales/frontline to resolve verification and documentation discrepancies, stay aligned with operational risk mitigation, and drive stakeholder collaboration to exceed objectives.

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FursaFursa
HSBC
HSBC
1 week ago

Assistant Manager - Processing (Hyderabad, TG, IN, 500081)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Manage credit processing by building deep expertise in processes, procedures, and credit policies, ensuring files are assessed and verified consistently and objectively. Deliver strong internal and external customer service with call-quality standards, while meeting KPIs for quality and operating efficiency and maintaining strict schedule adherence. Coordinate with sales/frontline to resolve verification and documentation discrepancies, stay aligned with operational risk mitigation, and drive stakeholder collaboration to exceed objectives.
Location: Hyderabad
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Acquire and continuously upgrade knowledge of process, procedures, and credit policies.
  • •Provide excellent internal/external customer service while maintaining call quality standards (where applicable).
  • •Meet and exceed KPI targets for quality and operating efficiency while adhering to schedules.
  • •Ensure consistent, objective application of policy, procedure, and guidelines when assessing and verifying applications.
  • •Liaise with sales/frontline to resolve verification and documentation discrepancies and align actions with operational risk mitigation.

Key Requirements

  • •2+ years of proven experience in Credit Operations with underwriting limits in Indian Retail or Corporate loan products.
  • •Home Loans/Mortgage experience (preferential).
  • •Bachelor's degree in business or related field, or equivalent experience.
  • •Knowledge of the credit life cycle and credit product/process types.
  • •Strict adherence to policies and procedures while processing files within stipulated timeframes aligned to risk objectives.
Experience:2+ yearsCredit operationsUnderwritingMortgageRetail bankingCorporate lending
Education:Bachelor's
Skills:Customer serviceRisk awarenessFlexibilityTenacityTenacious execution

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn