Live Chat Support Specialist

Qureos
United States
Workplace: RemoteFull timeUSD 45 - 55 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: high_schoolSkills: ["Communication","Problem-solving","Critical thinking","Time management","Attention to detail"]

Provide friendly, professional live chat support as the first point of contact for customers. Respond to questions, troubleshoot and resolve issues, and escalate when needed while maintaining accurate interaction and transaction records. Share correct information about services, products, and policies, meet targets for customer satisfaction and response times, and follow privacy and security protocols. Maintain a quiet home workspace and work flexible hours, including evenings and weekends.

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FursaFursa
Qureos
Qureos
1 day ago

Live Chat Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Provide friendly, professional live chat support as the first point of contact for customers. Respond to questions, troubleshoot and resolve issues, and escalate when needed while maintaining accurate interaction and transaction records. Share correct information about services, products, and policies, meet targets for customer satisfaction and response times, and follow privacy and security protocols. Maintain a quiet home workspace and work flexible hours, including evenings and weekends.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Engage with customers professionally and friendly through the live chat platform
  • •Respond to customer inquiries and concerns in a timely and accurate manner
  • •Provide information about services, products, and company policies
  • •Troubleshoot and resolve customer issues, escalating to appropriate departments when necessary
  • •Keep accurate records of customer interactions and transactions

Pay and Benefits

Salary: USD 45 - 55 hourly
Perks:Health InsuranceDentalVisionPaid Leave

Key Requirements

  • •High school diploma or equivalent
  • •2+ years of customer service/support experience, preferably in live chat or online environments
  • •Excellent written and verbal communication skills
  • •Strong problem-solving, critical thinking, and attention to detail
  • •Ability to use live chat software and other computer applications, work independently, and manage time effectively
Experience:2+ yearsCustomer supportLive chat
Education:High School
Skills:CommunicationProblem-solvingCritical thinkingTime managementAttention to detail
Tech Stack:Live chat softwareComputer applications

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn