Sutherland

1 week ago

Customer Service Representatives

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Join a full-time on-site customer support team in New Cairo, supporting major accounts across TV streaming and telecom. You’ll handle customer service and technical support inquiries, meet KPIs, and communicate professionally in English (B2+). The role offers strong earning potential, night shift allowance, transportation support, mental wellness resources, gym access, learning platforms, and promotion eligibility after 6 months.

Location: Egypt

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide customer service for a TV streaming account.
•Deliver technical support for a telecom account.
•Respond to customer inquiries in English at a B2+ level.
•Support operations during night shifts and meet KPI targets.
•Troubleshoot and assist customers using established support processes.

Pay and Benefits

Salary: EGP 21,500

Perks:Night ShiftCommuter BenefitsWellness StipendGym MembershipEmployee DiscountsLearning BudgetTherapy SessionsReferral Rewards

Key Requirements

•English proficiency required (B2/B2+/C1).
•Graduates and dropouts are welcome to apply.
•Previous experience is a plus.
•Males must provide military papers.

Skills:Communication

Languages:English

Company Brief

Sutherland

Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Pittsford (Rochester), NY, United States

Founded: 1986

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Sutherland

1 week ago

Customer Service Representatives

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Egypt

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide customer service for a TV streaming account.
•Deliver technical support for a telecom account.
•Respond to customer inquiries in English at a B2+ level.
•Support operations during night shifts and meet KPI targets.
•Troubleshoot and assist customers using established support processes.

Pay and Benefits

Salary: EGP 21,500

Perks:Night ShiftCommuter BenefitsWellness StipendGym MembershipEmployee DiscountsLearning BudgetTherapy SessionsReferral Rewards

Key Requirements

•English proficiency required (B2/B2+/C1).
•Graduates and dropouts are welcome to apply.
•Previous experience is a plus.
•Males must provide military papers.

Skills:Communication

Languages:English

Company Brief

Sutherland

Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Pittsford (Rochester), NY, United States

Founded: 1986

Glassdoor: 3.5

Website LinkedIn Glassdoor