Sutherland

4 weeks ago

Insurance Customer Care Benefits Advisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Join Sutherland Jamaica as an Insurance Customer Care Benefits Advisor. Handle inbound/outbound calls, provide policy and billing information, and support customers with accuracy and empathy. Onsite at Red Hills Road, Kingston, with initial training and ongoing support; prior BPO/customer service experience is preferred.

Location: Jamaica

Workplace: Onsite

Employment Type: Full time

Job Function: Insurance & Actuarial

Key Responsibilities

•Receive inbound calls with a professional, compliant introduction and assist customers with carrier information and requested support.
•Conduct outbound follow-up calls to customers to close the support loop and resolve inquiries.
•Accurately process data and communicate information clearly in verbal and written form.
•Demonstrate understanding of the material in the script and maintain consistent service quality.
•Collaborate with team members and follow established workflows to deliver excellent customer service.

Pay and Benefits

Perks:Health InsuranceLife InsurancePaid LeaveOnsite Medical

Key Requirements

•A minimum of 3-4 CXC/GCE/City and Guilds subjects inclusive of English Language, or a U.S. high school diploma or GED.
•Must have a valid (not expired) government issued ID, TRN and NIS card.
•Must be able to pass a criminal background check and drug test as needed.
•Must have flexible availability to work any day and any assigned shift weekly (weekends and public holidays).
•Must be able to train and/or work onsite at our Red Hills Road site.

Experience:1+ yearsInsuranceCustomer serviceBpo

Education:High School

Skills:CommunicationEmpathyProblem-solvingMultitaskingAttention to detail

Languages:English

Tech Stack:CRMOutlookExcelWord

Company Brief

Sutherland

Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Pittsford (Rochester), NY, United States

Founded: 1986

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Sutherland

4 weeks ago

Insurance Customer Care Benefits Advisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Jamaica

Workplace: Onsite

Employment Type: Full time

Job Function: Insurance & Actuarial

Key Responsibilities

•Receive inbound calls with a professional, compliant introduction and assist customers with carrier information and requested support.
•Conduct outbound follow-up calls to customers to close the support loop and resolve inquiries.
•Accurately process data and communicate information clearly in verbal and written form.
•Demonstrate understanding of the material in the script and maintain consistent service quality.
•Collaborate with team members and follow established workflows to deliver excellent customer service.

Pay and Benefits

Perks:Health InsuranceLife InsurancePaid LeaveOnsite Medical

Key Requirements

•A minimum of 3-4 CXC/GCE/City and Guilds subjects inclusive of English Language, or a U.S. high school diploma or GED.
•Must have a valid (not expired) government issued ID, TRN and NIS card.
•Must be able to pass a criminal background check and drug test as needed.
•Must have flexible availability to work any day and any assigned shift weekly (weekends and public holidays).
•Must be able to train and/or work onsite at our Red Hills Road site.

Experience:1+ yearsInsuranceCustomer serviceBpo

Education:High School

Skills:CommunicationEmpathyProblem-solvingMultitaskingAttention to detail

Languages:English

Tech Stack:CRMOutlookExcelWord

Company Brief

Sutherland

Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Pittsford (Rochester), NY, United States

Founded: 1986

Glassdoor: 3.5

Website LinkedIn Glassdoor