Customer Care Associate

NTT
Philippines
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Empathy","Adaptability","Confidentiality"]

Serve as a first point of contact and brand ambassador, delivering caring, considerate customer service as a digital customer care representative. Accurately assess customer needs, answer inquiries and complaints, and recommend appropriate solutions using provided resources. Handle complex and sensitive issues, maintain accurate interaction documentation and follow-ups, stay current on program/product information, and ensure confidentiality while complying with relevant legislation and service guidelines.

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FursaFursa
NTT
NTT
1 month ago

Customer Care Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Serve as a first point of contact and brand ambassador, delivering caring, considerate customer service as a digital customer care representative. Accurately assess customer needs, answer inquiries and complaints, and recommend appropriate solutions using provided resources. Handle complex and sensitive issues, maintain accurate interaction documentation and follow-ups, stay current on program/product information, and ensure confidentiality while complying with relevant legislation and service guidelines.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Deliver first-class service by assessing customer needs and responding with sound judgment on recommended solutions.
  • •Respond to inquiries and complaints to fulfill customer requests with due attention to care and professionalism.
  • •Resolve complex customer inquiries and complaints accurately and responsibly using provided resources.
  • •Complete interaction documentation, including updating call history, sending messages to third parties when required, and initiating fulfillment.
  • •Maintain confidentiality and stay current on program and product information through continuous learning.

Key Requirements

  • •Passion for customer satisfaction excellence, with prior customer service experience as a strong asset.
  • •English proficiency and the ability to work in an interactive customer service environment.
  • •Strong oral and written communication skills, including typing, spelling, and grammar.
  • •Advanced knowledge of PCs and familiarity with system navigation.
  • •Ability to handle complex, often sensitive customer complaints and inquiries professionally in line with company policies and procedures.
Experience:Food industryRetail industryCustomer service
Skills:CommunicationProblem-solvingEmpathyAdaptabilityConfidentiality
Languages:English
Tech Stack:PCsSystem navigation

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn