Senior Experience Architect

Salesforce
Maryland, Virginia
Workplace: RemoteFull timeFunction: Design (Product/UX/UI/Visual)Experience: 8+ yearsEducation: bachelorsSkills: ["Communication","Stakeholder management","Workshop facilitation","Problem-solving","Leadership"]

Own end-to-end experience design delivery for Salesforce Professional Services customers, combining strategic advisory with human-centered research and design thinking. Lead complex transformation design work across discovery, vision, and execution—creating user flows, wireframes, prototypes, and design specs while validating with users. Coordinate stakeholder alignment, integrate design into program delivery, and mentor other Experience Design practitioners. Travel up to 25–30% as needed.

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FursaFursa
Salesforce
Salesforce
3 days ago

Senior Experience Architect

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Own end-to-end experience design delivery for Salesforce Professional Services customers, combining strategic advisory with human-centered research and design thinking. Lead complex transformation design work across discovery, vision, and execution—creating user flows, wireframes, prototypes, and design specs while validating with users. Coordinate stakeholder alignment, integrate design into program delivery, and mentor other Experience Design practitioners. Travel up to 25–30% as needed.
Location: Maryland, Virginia
Workplace: Remote
Employment Type: Full time
Job Function: Design (Product/UX/UI/Visual)
Seniority: Manager level

Key Responsibilities

  • •Serve as a trusted advisor on change management best practices and recommend improvements for customer experience services delivery.
  • •Conduct and synthesize customer, industry, and end-user research to identify needs and experience-led business opportunities.
  • •Develop and execute holistic design strategies for complex transformation initiatives, leading experience design activities across the project lifecycle.
  • •Create experience design artifacts including user flows, wireframes, prototypes, design specs, and conduct design validation/user testing.
  • •Lead stakeholder alignment and collaborate with program management to integrate design into delivery, manage risks, and mentor other practitioners to a consistent delivery standard.
Travel: Medium travel

Pay and Benefits

Perks:Health InsuranceDentalVisionPaid ParentalLife InsuranceDisability Insurance401kEquity

Key Requirements

  • •Minimum 8 years of industry experience in customer-facing roles leading teams of designers and/or tracks of work on complex experience-led engagements.
  • •Experience leading Experience Design/User Experience relevant workstreams with deep knowledge of experience design and UX principles, methodologies, and tools.
  • •Ability to architect scalable, integrated platform experiences across complex enterprise ecosystems using analytics and user research to drive decisions and iteratively improve designs.
  • •Expertise in product design, information design, interaction design, and visual design; proficiency with Figma and working with design systems (e.g., Salesforce Lightning Design System).
  • •BA/BS or MA/MS in a related field (or equivalent experience), plus excellence in verbal and written communication, workshops/facilitation, and relationship building.
Experience:8+ years
Education:Bachelor's
Skills:CommunicationStakeholder managementWorkshop facilitationProblem-solvingLeadership
Certifications:Salesforce Administrator CertificationSalesforce Certified Platform User Experience Designer CertificationSalesforce Strategy Designer CertificationSalesforce Agentblazer InnovatorSalesforce Agentblazer Legend
Tech Stack:FigmaSalesforce Lightning Design SystemSalesforceAnalyticsUser researchMicrosoft DynamicsOracleSAPDesign systems

Eligibility

Nationality:US National
Security Clearance:Moderate Public Trust

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor