Mashreq

1 day ago

Customer Service Officer.CXC - RBG - Direct Banking Centre-Egypt COE.Client Experience and Conduct Group-MEGPCOE

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Handle inbound customer interactions by phone to understand banking needs, provide excellent service, and resolve issues on the spot. Explain retail banking products and procedures clearly, operate within bank and Direct Banking Center guidelines, and perform root-cause analysis when required. Convert customer needs into sales opportunities to help meet financial targets while capturing and reporting customer feedback for ongoing product development.

Location: Egypt

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Interact with customers over the phone to understand their banking needs.
•Provide excellent customer service to achieve customer loyalty and resolve problems on the spot.
•Clarify and explain procedures and retail banking products over the telephone.
•Convert sales opportunities to meet financial targets and operate within bank and Direct Banking Center guidelines.
•Capture and report customer feedback and perform root-cause analysis, including reversals of charges and fees when necessary.

Key Requirements

Experience:Retail banking

Skills:Customer serviceProblem-solvingRoot cause analysisCommunicationCustomer loyalty

Company Brief

Mashreq

Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 1967

Glassdoor: 3.3

Website LinkedIn Glassdoor

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Mashreq

1 day ago

Customer Service Officer.CXC - RBG - Direct Banking Centre-Egypt COE.Client Experience and Conduct Group-MEGPCOE

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Location: Egypt

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Interact with customers over the phone to understand their banking needs.
•Provide excellent customer service to achieve customer loyalty and resolve problems on the spot.
•Clarify and explain procedures and retail banking products over the telephone.
•Convert sales opportunities to meet financial targets and operate within bank and Direct Banking Center guidelines.
•Capture and report customer feedback and perform root-cause analysis, including reversals of charges and fees when necessary.

Key Requirements

Experience:Retail banking

Skills:Customer serviceProblem-solvingRoot cause analysisCommunicationCustomer loyalty

Company Brief

Mashreq

Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 1967

Glassdoor: 3.3

Website LinkedIn Glassdoor