Cyberani

2 months ago

MSS Operations Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Lead day-to-day SOC/MSS operations to ensure service quality and SLA adherence across clients. Serve as L3 technical oversight for complex incidents—triaging, investigating, containing, remediating, and driving recovery—while coordinating incident bridges with Incident Response, Threat Intelligence, and Engineering. Oversee shift scheduling and analyst coaching, maintain SOC playbooks/escalation matrices, report KPIs/SLAs/SLOs, review RCAs and deliverables, and support onboarding and detection-quality improvements.

Location: Riyadh

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Lead day-to-day SOC operations to ensure service quality and SLA adherence across clients.
•Provide L3 technical oversight for complex security incidents, including triage, investigation, containment, eradication, and recovery, with timely escalation.
•Coordinate major incident management activities with Incident Response, Threat Intelligence, and Engineering; lead incident bridges and stakeholder communications.
•Oversee shift operations, analyst scheduling, and workload prioritization; coach and mentor analysts to improve performance and investigation quality.
•Define, maintain, and continuously improve SOC operational processes, escalation matrices, and playbooks/runbooks; review incident reports/RCAs and support service reviews and onboarding.

Key Requirements

•Bachelor’s degree in computer science or a related field with professional certification.
•6+ years proven experience in security operations.
•Senior SOC experience leading advanced incident triage, investigation, containment, and remediation across multiple clients/environments.
•Hands-on capability with SIEM/SOAR, EDR/NDR, vulnerability management, and threat intelligence for root-cause analysis and detection tuning.
•Strong communication, analytical problem-solving, and L3 incident handling decision-making under pressure; able to mentor analysts and govern processes.

Experience:6+ yearsSOCSecurity operationsSIEM/SOARIncident responseManaged security services

Education:Bachelor's

Skills:Problem-solvingAnalytical thinkingCommunicationStakeholder managementLeadership

Certifications:Professional certification

Languages:English

Tech Stack:SIEMSOAREDRNDRVulnerability managementThreat intelligenceKPISLASLOPlaybooksRunbooksIncident reportsRCAs

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Cyberani

Website

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Cyberani

2 months ago

MSS Operations Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Riyadh

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Lead day-to-day SOC operations to ensure service quality and SLA adherence across clients.
•Provide L3 technical oversight for complex security incidents, including triage, investigation, containment, eradication, and recovery, with timely escalation.
•Coordinate major incident management activities with Incident Response, Threat Intelligence, and Engineering; lead incident bridges and stakeholder communications.
•Oversee shift operations, analyst scheduling, and workload prioritization; coach and mentor analysts to improve performance and investigation quality.
•Define, maintain, and continuously improve SOC operational processes, escalation matrices, and playbooks/runbooks; review incident reports/RCAs and support service reviews and onboarding.

Key Requirements

•Bachelor’s degree in computer science or a related field with professional certification.
•6+ years proven experience in security operations.
•Senior SOC experience leading advanced incident triage, investigation, containment, and remediation across multiple clients/environments.
•Hands-on capability with SIEM/SOAR, EDR/NDR, vulnerability management, and threat intelligence for root-cause analysis and detection tuning.
•Strong communication, analytical problem-solving, and L3 incident handling decision-making under pressure; able to mentor analysts and govern processes.

Experience:6+ yearsSOCSecurity operationsSIEM/SOARIncident responseManaged security services

Education:Bachelor's

Skills:Problem-solvingAnalytical thinkingCommunicationStakeholder managementLeadership

Certifications:Professional certification

Languages:English

Tech Stack:SIEMSOAREDRNDRVulnerability managementThreat intelligenceKPISLASLOPlaybooksRunbooksIncident reportsRCAs

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Cyberani

Website