Senior Technical Account Manager

Hazelcast
India
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Stakeholder communication","Documentation","Knowledge sharing","Incident ownership","Coordination"]

Act as a resident, resident-equivalent technical bridge for a major enterprise Hazelcast deployment, owning escalated component issues and driving P1 root-cause analysis through permanent corrective actions. Coordinate support cases for bugs, patches, and security vulnerabilities, recommend and validate approved high-availability designs, and plan UAT/pre-prod/production updates with risk analysis. Advise security teams, improve performance and capacity, and maintain senior operating procedures and documentation.

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Hazelcast
Hazelcast
1 hour ago

Senior Technical Account Manager

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Last checked: 1 hour agoStatus: Live

Job Summary

Act as a resident, resident-equivalent technical bridge for a major enterprise Hazelcast deployment, owning escalated component issues and driving P1 root-cause analysis through permanent corrective actions. Coordinate support cases for bugs, patches, and security vulnerabilities, recommend and validate approved high-availability designs, and plan UAT/pre-prod/production updates with risk analysis. Advise security teams, improve performance and capacity, and maintain senior operating procedures and documentation.
Location: India
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Investigate and resolve escalated Hazelcast component issues; lead P1 root-cause analysis for recurring and critical incidents and track permanent corrective actions to closure.
  • •Coordinate Hazelcast support cases for product bugs, patches, and escalations; notify stakeholders of critical defects or security vulnerabilities and monitor remediation status.
  • •Recommend, configure, and validate RBI-approved Hazelcast designs for high availability, resilience, throughput, and scalability, working with L2 teams and developers on complex issues.
  • •Plan and execute approved UAT, pre-production, and production updates with impact/risk analysis, approved operating procedures, and post-change validation including test and rollback plans.
  • •Advise security teams on Hazelcast hardening; manage upgrades/adoption/infrastructure-lifecycle recommendations, and work with performance-monitoring teams on baselines and tuning improvements.

Key Requirements

  • •Graduate qualification such as BE, BSc, MCA or equivalent (engineering background preferred).
  • •At least 6 years of relevant experience, including at least 5 years designing, implementing, and upgrading Hazelcast (or the directly relevant OEM product).
  • •Advanced Hazelcast architecture, configuration, high availability, resilience, and distributed-caching expertise, including security hardening and lifecycle management.
  • •Demonstrated ownership of complex production incidents, P1 root-cause analysis, and permanent corrective actions.
  • •Strong performance tuning, capacity planning, sizing, throughput, and scalability skills supported by measurable validation.
Education:Bachelor's
Skills:Stakeholder communicationDocumentationKnowledge sharingIncident ownershipCoordination
Tech Stack:Hazelcast

Company Brief

Hazelcast
Provides a real-time distributed computing platform combining in-memory data storage and stream processing to power low-latency, mission-critical applications for enterprises across finance, e‑commerce, logistics, and AI/ML use cases.
Industry: Data Infrastructure
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series D
Headquarters: Palo Alto, United States
Founded: 2010
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Glassdoor: 2.5
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