Manager - Account Manager

Sutherland
Kosovo
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsEducation: bachelorsSkills: ["Analytical thinking","Leadership","Communication","Organization","Problem-solving"]

Drive account growth for key clients in Pristina by building trusted relationships, analyzing performance metrics, and developing account strategies that improve profitability. Oversee service delivery and quality standards, lead and mentor a mid-size team, and manage multiple client accounts with organized schedules and reporting. Collaborate cross-functionally to implement process improvements, pursue new opportunities within existing accounts, and communicate data-driven recommendations to senior leadership.

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FursaFursa
Sutherland
Sutherland
1 day ago

Manager - Account Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Drive account growth for key clients in Pristina by building trusted relationships, analyzing performance metrics, and developing account strategies that improve profitability. Oversee service delivery and quality standards, lead and mentor a mid-size team, and manage multiple client accounts with organized schedules and reporting. Collaborate cross-functionally to implement process improvements, pursue new opportunities within existing accounts, and communicate data-driven recommendations to senior leadership.
Location: Kosovo
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Establish and maintain strong client and internal stakeholder relationships, proactively resolving issues to exceed expectations
  • •Develop and execute data-driven account strategies to drive revenue growth and account profitability
  • •Analyze performance metrics and client feedback to identify trends, recommend process improvements, and implement solutions
  • •Oversee account performance and service delivery to maintain customer satisfaction and quality standards
  • •Lead and mentor team members, manage multiple client accounts, and report recommendations to senior leadership

Key Requirements

  • •Bachelor's degree
  • •Minimum 3 years of account management, operations, and management experience in client-facing roles
  • •Proven experience driving process transformation and operational improvement initiatives
  • •Strong analytical skills to interpret data, identify trends, and make actionable recommendations
  • •Excellent verbal and written communication in German and English; proficiency with MS Office and CRM software platforms
Experience:3+ years
Education:Bachelor's
Skills:Analytical thinkingLeadershipCommunicationOrganizationProblem-solving
Languages:GermanEnglish
Tech Stack:MS OfficeCRM

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor