Senior Scaled Customer Activation Manager, Canada

Ramp
Toronto
Workplace: HybridFull timeCAD 138,000 - 189,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsSkills: ["Project management","Time management","Communication","Ownership","KPI management"]

Own onboarding, activation, and growth for Ramp’s self-service micro-SMB and SMB customers in Canada. Become an expert in Ramp product integrations and configurations, driving efficient scaled onboarding and helping customers fully activate within 60 days and under two calls. Manage high-volume account KPIs, balance follow-up and proactive outreach, identify opportunities to automate onboarding, and partner with Product to surface customer feedback.

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Ramp
Ramp
1 month ago

Senior Scaled Customer Activation Manager, Canada

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Last checked: 19 hours agoStatus: Live

Job Summary

Own onboarding, activation, and growth for Ramp’s self-service micro-SMB and SMB customers in Canada. Become an expert in Ramp product integrations and configurations, driving efficient scaled onboarding and helping customers fully activate within 60 days and under two calls. Manage high-volume account KPIs, balance follow-up and proactive outreach, identify opportunities to automate onboarding, and partner with Product to surface customer feedback.
Location: Toronto
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Become an expert in integration and configuration options to drive scalable onboarding for new customers.
  • •Directly own micro-SMB and SMB accounts 1:1, ensuring activation within 60 days and under two calls.
  • •Balance priorities across implementation, follow-up, and proactive outreach tasks.
  • •Partner with Product to ensure customer feedback and pain points are heard, reviewed, and prioritized.
  • •Identify opportunities to automate and scale the onboarding process and maintain a high satisfaction rate.

Pay and Benefits

Salary: CAD 138,000 - 189,000 annually
Equity and Bonus:Equity
Perks:Paid LeaveHealth InsuranceCoffee StipendHome OfficeTravel AllowanceRetirementDentalVisionParental Leave

Key Requirements

  • •Minimum 3 years of experience in sales, customer success, or product operations in a B2B organization.
  • •Exceptional project management and time management skills.
  • •Excellent verbal and written communication skills.
  • •Proven track record meeting weekly or monthly KPIs.
  • •Experience owning a high-volume book of business of 100+ customers at a time.
Experience:3+ yearsB2BHigh-volume customer successCustomer successSales
Skills:Project managementTime managementCommunicationOwnershipKPI management

Company Brief

Ramp
Provides an AI-enabled finance operations platform offering corporate cards, expense management, bill payments, procurement, travel, treasury, and automated accounting to help finance teams save time and money.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: New York, United States
Founded: 2019
Glassdoor
Glassdoor: 4.2
WebsiteLinkedInGlassdoor