Manager, Insurance Claims Operations

DoorDash US
United States
Workplace: HybridFull timeUSD 124,500 - 183,000Function: Insurance & ActuarialExperience: 6+ yearsSkills: ["Cross-functional collaboration","Stakeholder management","Analytical thinking","Communication","Continuous improvement"]

Lead strategic initiatives for Insurance Claims Operations, modernizing workflows and driving AI-enabled automation to improve scalability, performance, and customer experience. Partner cross-functionally across Engineering, Product, Legal, Data Science, Actuarial, Quality Assurance, and others to redesign processes, build governance and reporting metrics, and execute complex programs from concept through implementation. Collaborate with carrier partners and third-party administrators to strengthen claims outcomes while influencing organizational strategy.

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FursaFursa
DoorDash US
DoorDash US
2 days ago

Manager, Insurance Claims Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Lead strategic initiatives for Insurance Claims Operations, modernizing workflows and driving AI-enabled automation to improve scalability, performance, and customer experience. Partner cross-functionally across Engineering, Product, Legal, Data Science, Actuarial, Quality Assurance, and others to redesign processes, build governance and reporting metrics, and execute complex programs from concept through implementation. Collaborate with carrier partners and third-party administrators to strengthen claims outcomes while influencing organizational strategy.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Manager level

Key Responsibilities

  • •Lead strategic initiatives to improve the scalability, effectiveness, and performance of Insurance Claims Operations.
  • •Design, implement, and optimize AI-enabled workflows and automation solutions with cross-functional partners.
  • •Drive operational transformation through process redesign, workflow optimization, and continuous improvement.
  • •Develop operational governance, reporting, and performance metrics to support informed decision-making.
  • •Lead complex cross-functional programs from concept through implementation and collaborate with carrier and third-party administrator partners.

Pay and Benefits

Salary: USD 124,500 - 183,000
Perks:Health InsuranceWellness StipendPaid Parental

Key Requirements

  • •6+ years leading complex operations in insurance, risk, Trust & Safety, marketplace ops, or program management, with progressive cross-functional leadership.
  • •Experience driving AI, automation, or digital transformation initiatives.
  • •Proven ability to lead cross-functional projects from strategy through execution and influence stakeholders without direct authority.
  • •Strong analytical skills using data to build governance, metrics, and scalable workflows.
  • •Excellent communication skills to build trust and alignment across teams and levels.
Experience:6+ yearsInsuranceRiskTrust & SafetyMarketplace opsProgram managementAIAutomationDigital transformation
Skills:Cross-functional collaborationStakeholder managementAnalytical thinkingCommunicationContinuous improvement
Tech Stack:AIAutomation

Company Brief

DoorDash US
On-demand logistics platform connecting consumers with local restaurants, grocers, and retailers for food delivery, pickup, and convenience services. Operates a marketplace and last-mile delivery network while offering tools and analytics for merchants and couriers.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2013
WebsiteLinkedIn