Customer Experience Banker Non NMLS - Grand Prairie, TX

Huntington Bancshares
United States
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementEducation: high_schoolSkills: ["Customer service","Sales","Relationship management","Communication","Presentation"]

Serve as a financial concierge for walk-in customers, proactively identifying their goals and needs to retain and grow consumer and business relationships. Provide exemplary customer service by resolving issues, accurately processing transactions, balancing daily, and educating customers on consumer deposit products. Use a disciplined outbound and follow-up approach to drive relationship growth and refer customers to other bank areas while following operational, security, risk, and regulatory policies.

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Huntington Bancshares
Huntington Bancshares
1 day ago

Customer Experience Banker Non NMLS - Grand Prairie, TX

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Source: Company careers pageValidated by: Fursa AI
Last checked: 36 minutes agoStatus: Live

Job Summary

Serve as a financial concierge for walk-in customers, proactively identifying their goals and needs to retain and grow consumer and business relationships. Provide exemplary customer service by resolving issues, accurately processing transactions, balancing daily, and educating customers on consumer deposit products. Use a disciplined outbound and follow-up approach to drive relationship growth and refer customers to other bank areas while following operational, security, risk, and regulatory policies.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Provide excellent customer service and resolve customer issues.
  • •Educate customers on consumer deposit products and related features.
  • •Identify opportunities to grow customer relationships through a disciplined sales process, follow-up program, outbound calling, and referrals.
  • •Educate and refer customers to other areas of the bank to deepen relationships.
  • •Adhere to operational, security, risk, and regulatory policies and procedures, including accurately processing transactions and balancing daily.

Key Requirements

  • •High School Diploma or GED with at least 1 year of customer service or military service in an administration, contracting, civil affairs, or similar role, or a Bachelor's Degree.
  • •1+ year in customer service in banking, financial services, or goal-driven retail sales.
  • •Cash handling skills.
  • •Comfort with technology such as mobile services and online banking services.
  • •Ability to adhere to operational, security, risk, and regulatory policies and procedures.
Education:High School
Skills:Customer serviceSalesRelationship managementCommunicationPresentation
Tech Stack:Mobile servicesOnline banking services

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn