Assistant Manager Workforce Operations

Delivery Hero
Manama
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 2-3 yearsSkills: ["Communication","Collaboration","Negotiation","Data visualization","Stakeholder management"]

Lead end-to-end workforce management for on-ground fulfillment teams, coordinating with local partners and internal teams to optimize staffing, SOPs, and performance. Drive demand forecasting, shift planning, budgeting, and KPI tracking while enabling supervisors with access to dashboards and tools. Build and manage relationships with third-party providers and ensure cost-efficient, compliant operations in Bahrain.

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FursaFursa
Delivery Hero
Delivery Hero
6 months ago

Assistant Manager Workforce Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Lead end-to-end workforce management for on-ground fulfillment teams, coordinating with local partners and internal teams to optimize staffing, SOPs, and performance. Drive demand forecasting, shift planning, budgeting, and KPI tracking while enabling supervisors with access to dashboards and tools. Build and manage relationships with third-party providers and ensure cost-efficient, compliant operations in Bahrain.
Location: Manama
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Own the end-to-end workforce management function for on-ground fulfillment teams.
  • •Source, onboard, and manage relationships with local third-party manpower providers, including SLA definition, performance tracking, and penalty enforcement.
  • •Partner with commercial teams to support new partner pitches and conduct regular performance reviews for existing partners.
  • •Enable on-ground supervisors with the right system access, tools, and performance dashboards to effectively manage daily operations.
  • •Manage the picker ecosystem, including system access, logins, and permissions across multiple platforms and portals.

Key Requirements

  • •Experience in Workforce management (in store or regional scope).
  • •2-3 years experience in ecommerce, grocery or retail operations.
  • •Experience in building internal & external partner relationships.
  • •Clear communicator with functional teams (commercial, operations, data, logistics).
  • •Present complex data in a simple and compelling way to stakeholders; painting a picture of problem, scale/root cause of problem (data) and resolution.
Experience:2-3 yearsEcommerceRetailGroceryDeliveryLogistics
Skills:CommunicationCollaborationNegotiationData visualizationStakeholder management
Languages:English

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.4
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