1 month ago

Senior Service Engineer - 3D Printing

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Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Senior Service Engineer for HP Additive Manufacturing leads advanced troubleshooting and root-cause analysis to resolve high-complexity customer issues. Acts as regional technical authority, coordinates cross-functional escalations, and drives process improvements and knowledge sharing. Remote role for west coast candidates with site visits to assess applications and optimize equipment performance.

Location: California

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Represent HP’s technical position to partners and end customers, acting as a trusted authority on HP Additive Manufacturing solutions.
•Lead the resolution of complex technical escalations through advanced troubleshooting, structured action plans, and clear root cause analysis.
•Serve as the primary escalation focal point, ensuring proper documentation, validation of troubleshooting steps, and effective elevation to Business Unit (GBU) teams when required.
•Provide mission-critical technical support and recommendations to improve equipment performance and customer operations, onsite and remotely through Field Service Engineers (FSEs) and partners.
•Coordinate cross-functional resolution efforts across L1 (remote support), L2 (field support), and L4 (engineering) teams to ensure timely and effective outcomes.

Travel: High travel

Pay and Benefits

Salary: USD 89,650 - 130,000 annually

Perks:Health InsuranceDentalVisionDisability InsuranceParental LeavePaid HolidaysPaid Leave

Key Requirements

•Bachelor’s degree in Electrical, Electronics, Mechatronics, Mechanical, or related engineering discipline with typically 3-5+ years of experience
•Experience with complex industrial environments, additive manufacturing, or digital technologies is highly desirable
•Experience in a customer-facing technical role is required
•Experience working in cross-functional or multicultural environments
•Exposure to ServiceNow or similar case management tools

Experience:3-5 yearsAdditive manufacturingIndustrialManufacturingServices

Education:Bachelor's in Electrical/Electronics/Mechatronics/Mechanical Engineering

Skills:CommunicationProblem-solvingCustomer focusTeam collaborationAnalytical thinking

Tech Stack:ServiceNowAdditive Manufacturing

Company Brief

Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.

Industry: Hardware Devices

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Palo Alto, United States

Founded: 1939

Glassdoor: 3.8

Website LinkedIn

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