Customer Service Representative

Qureos
Anywhere
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Active listening","Organizational skills","Professionalism"]

Deliver exceptional customer support in a full-time remote role by handling inquiries and resolving issues via phone, email, and live chat. Maintain accurate CRM records, escalate complex problems, and keep customers updated. Improve operational efficiency through feedback and continuous learning of product knowledge and company policies. Support special projects as needed while using strong communication, listening, and organizational skills to handle challenging situations professionally.

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FursaFursa
Qureos
Qureos
2 days ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Deliver exceptional customer support in a full-time remote role by handling inquiries and resolving issues via phone, email, and live chat. Maintain accurate CRM records, escalate complex problems, and keep customers updated. Improve operational efficiency through feedback and continuous learning of product knowledge and company policies. Support special projects as needed while using strong communication, listening, and organizational skills to handle challenging situations professionally.
Location: Anywhere
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Engage customers via phone, email, and live chat to address inquiries, resolve issues, and provide product information.
  • •Maintain accurate records of customer interactions and transactions in a CRM for seamless follow-up.
  • •Identify and escalate complex issues to the appropriate team while keeping customers updated throughout the process.
  • •Collaborate with colleagues to improve operational efficiency by sharing feedback and insights from customer interactions.
  • •Continuously improve product knowledge and stay updated on company policies and procedures to provide accurate information to customers.

Key Requirements

  • •Strong verbal and written communication skills to convey information clearly.
  • •Proven problem-solving focused on customer satisfaction, with a willingness to go the extra mile.
  • •Experience with customer support tools or CRM software is highly beneficial.
  • •Exceptional listening skills to understand concerns and provide tailored solutions.
  • •Strong organizational skills to prioritize tasks and manage time effectively in a remote environment.
Experience:Customer service
Skills:CommunicationProblem-solvingActive listeningOrganizational skillsProfessionalism
Tech Stack:CRMCustomer relationship managementLive chatEmailPhone

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn