Coordinator/Sr Coordinator, Airport Services - Canada YYZ (Toronto, ON, CA)

American Airlines Group
Toronto
Workplace: OnsiteFull timeFunction: Executive & General ManagementExperience: 2+ yearsEducation: high_schoolSkills: ["Employee engagement","Inclusive leadership","Communication","Critical thinking","Judgment"]

Lead safe, high-performing airport operations for the International Airports Team within Customer Experience, engaging, coaching, and developing front line team members. Drive operational excellence through safety-focused practices, resource allocation, and end-to-end customer service. Set team goals, manage escalated service issues, maintain visible leadership during operational challenges, and ensure clear cross-department communication while applying corporate policies and union agreements.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
American Airlines Group
American Airlines Group
3 days ago

Coordinator/Sr Coordinator, Airport Services - Canada YYZ (Toronto, ON, CA)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Lead safe, high-performing airport operations for the International Airports Team within Customer Experience, engaging, coaching, and developing front line team members. Drive operational excellence through safety-focused practices, resource allocation, and end-to-end customer service. Set team goals, manage escalated service issues, maintain visible leadership during operational challenges, and ensure clear cross-department communication while applying corporate policies and union agreements.
Location: Toronto
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Mid level

Key Responsibilities

  • •Drive operational excellence through a strong safety culture and exceptional end-to-end customer service.
  • •Act as a safety advocate by identifying, addressing, and preventing safety concerns via audits, observations, and investigations.
  • •Allocate resources effectively to support teams in meeting operational goals safely and efficiently.
  • •Set team and individual goals aligned to departmental and company objectives, coaching and mentoring frontline team members.
  • •Manage escalated service issues and maintain a visible leadership presence during operational challenges.

Pay and Benefits

Perks:Health InsuranceWellness StipendPet InsuranceEmployee Assistance

Key Requirements

  • •Completion of secondary school (or equivalent).
  • •2+ years of experience leading others.
  • •Fluently read, write, and speak English.
  • •Flexibility to work rotating shifts, weekends, holidays, and extended hours.
  • •Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and experience driving performance through employee engagement.
Experience:2+ yearsAirline industryAirport customer serviceCustomer operations
Education:High School
Skills:Employee engagementInclusive leadershipCommunicationCritical thinkingJudgment
Languages:English
Tech Stack:Microsoft OfficeWordExcelPowerPointOutlook

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn