Customer Support Specialist I

First Bancorp
Wilmington
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service orientation","Organizational skills","Time management","Problem-solving","Active listening","Communication","Ability to prioritize","Multi-tasking"]

Provide efficient customer service for retail and some basic commercial banking inquiries via phone, email, secure messages, and chat. Handle first-call resolution for account and loan questions, stop payments, transfers, and debit card requests, including disputes and secure-message responses. Support customers with Telephone and Online Banking features such as password resets, enrollment, payments, and troubleshooting. Complete required training and annual compliance courses while adhering to regulatory and internal policies.

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FursaFursa
First Bancorp
First Bancorp
16 hours ago

Customer Support Specialist I

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Provide efficient customer service for retail and some basic commercial banking inquiries via phone, email, secure messages, and chat. Handle first-call resolution for account and loan questions, stop payments, transfers, and debit card requests, including disputes and secure-message responses. Support customers with Telephone and Online Banking features such as password resets, enrollment, payments, and troubleshooting. Complete required training and annual compliance courses while adhering to regulatory and internal policies.
Location: Wilmington
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Answer retail and some basic commercial customer inquiries by phone, including account questions, loan inquiries, stop payment requests, and fee/charge reversals.
  • •Perform account transactions such as payments and transfers.
  • •Assist customers with Telephone Banking tasks including password resets, basic system training, and basic troubleshooting.
  • •Assist customers with Online Banking tasks including password resets, secure access code delivery/retrieval, Mobile Deposit enrollment and troubleshooting, Bill Pay enrollment/payment processing, and e-statement enrollment.
  • •Support debit card requests and related issues, including activations, PIN resets, travel maintenance, card reorders/closures, temporary limit increases, fraud alert/lost-stolen research, and transaction disputes.

Key Requirements

  • •High school diploma or GED, or equivalent combination of education and experience in a business environment.
  • •Intermediate knowledge of bank operations, products and services, and related state/federal laws and bank policies.
  • •Excellent organizational and time-management skills, including ability to prioritize and work with minimal supervision.
  • •Intermediate skills using computer terminals and personal computers (including word processing, spreadsheets, web-based programs, and specialty software).
  • •Exceptional verbal, written, and interpersonal communication skills with active listening and problem-solving for customer inquiries.
Education:High School
Skills:Customer service orientationOrganizational skillsTime managementProblem-solvingActive listeningCommunicationAbility to prioritizeMulti-tasking
Licenses:Driver's license
Tech Stack:Word processingSpreadsheetsWeb-based programsMainframe

Company Brief

First Bancorp
Operates as a community bank providing personal and business banking services such as checking and savings accounts, loans, and digital banking tools for local customers and small businesses.
Industry: Banking
Growth: Established Company
Funding: Bootstrapped
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