Alaan

3 weeks ago

Customer Success Manager - Enterprise

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Own the enterprise customer journey from close to full operational adoption—building mutual action and structured adoption plans, driving deep usage across teams and spend categories, and embedding Alaan into customers’ accounting and systems integrations. Establish governance cadence (MBRs/QBRs/EBRs), grow and renew strategic accounts with net revenue retention targets, quantify value realization, and translate customer insights into product roadmap feedback.

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Activate and embed the customer post-close, ensuring a seamless transition from Sales and building a mutual action plan and structured adoption plan.
•Drive deep adoption across the organization—teams, spend categories, and complete accounting and systems integration to make Alaan indispensable.
•Establish governance cadence with business reviews, evolving from MBRs to QBRs and EBRs as the relationship stabilizes.
•Build executive relationships and own the value-realisation story by quantifying impact, anchoring renewals, and justifying expansion.
•Own retention and renewals end to end, leading the commercial conversation and pursuing expansion across new departments, categories, and use cases.

Pay and Benefits

Equity and Bonus:Equity

Perks:Travel AllowanceGym MembershipEquity

Key Requirements

•6+ years in enterprise customer success, strategic account management, or a comparable role owning complex, high-value relationships.
•Proven experience managing strategic enterprise accounts with multiple stakeholders and workstreams.
•Experience running complex implementations or launches with strong project and stakeholder management skills.
•Financial fluency to build business cases, connect adoption to financial outcomes, and lead executive conversations (finance background not required).
•Technical credibility to discuss integrations and workflow architecture, plus strong commercial ownership for targets like retention and forecast accuracy.

Experience:6+ yearsFintechSaaSPayments

Skills:Stakeholder managementValue realizationCommercial ownershipProblem-solvingExecutive communication

Company Brief

Alaan

Provides corporate charge cards, expense management, and banking infrastructure for businesses in the Middle East, enabling streamlined spend controls, virtual cards, and financial automation for startups and enterprises.

Industry: Fintech Infrastructure

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Series A

Headquarters: Dubai, United Arab Emirates

Founded: 2019

Website LinkedIn

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Alaan

3 weeks ago

Customer Success Manager - Enterprise

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Activate and embed the customer post-close, ensuring a seamless transition from Sales and building a mutual action plan and structured adoption plan.
•Drive deep adoption across the organization—teams, spend categories, and complete accounting and systems integration to make Alaan indispensable.
•Establish governance cadence with business reviews, evolving from MBRs to QBRs and EBRs as the relationship stabilizes.
•Build executive relationships and own the value-realisation story by quantifying impact, anchoring renewals, and justifying expansion.
•Own retention and renewals end to end, leading the commercial conversation and pursuing expansion across new departments, categories, and use cases.

Pay and Benefits

Equity and Bonus:Equity

Perks:Travel AllowanceGym MembershipEquity

Key Requirements

•6+ years in enterprise customer success, strategic account management, or a comparable role owning complex, high-value relationships.
•Proven experience managing strategic enterprise accounts with multiple stakeholders and workstreams.
•Experience running complex implementations or launches with strong project and stakeholder management skills.
•Financial fluency to build business cases, connect adoption to financial outcomes, and lead executive conversations (finance background not required).
•Technical credibility to discuss integrations and workflow architecture, plus strong commercial ownership for targets like retention and forecast accuracy.

Experience:6+ yearsFintechSaaSPayments

Skills:Stakeholder managementValue realizationCommercial ownershipProblem-solvingExecutive communication

Company Brief

Alaan

Industry: Fintech Infrastructure

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Series A

Headquarters: Dubai, United Arab Emirates

Founded: 2019

Website LinkedIn