Customer Experience Agent (French Speaking)

Whatnot
Dublin
Workplace: HybridFull timeEUR 35,000 - 42,500 annuallyFunction: Customer Success & Account ManagementExperience: 2+ yearsEducation: bachelorsSkills: ["Customer-first","Process-improvement","Problem-solving","Customer obsession","Bias toward action"]

Support buyers and sellers on a live commerce platform, resolving customer issues across payments, orders, shipments, and general questions. You’ll act as a customer-first point of contact with a focus on fast, high-quality outcomes, become an expert in the product and internal systems, and collaborate across teams to troubleshoot and improve the overall customer experience by reducing repeat contacts.

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FursaFursa
Whatnot
Whatnot
1 year ago

Customer Experience Agent (French Speaking)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Support buyers and sellers on a live commerce platform, resolving customer issues across payments, orders, shipments, and general questions. You’ll act as a customer-first point of contact with a focus on fast, high-quality outcomes, become an expert in the product and internal systems, and collaborate across teams to troubleshoot and improve the overall customer experience by reducing repeat contacts.
Location: Dublin
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Interact with buyers and sellers with a customer-first attitude to ensure a positive experience.
  • •Resolve customer issues regarding payments, orders, shipments, and general questions in a high-quality and timely manner.
  • •Become an expert in the Whatnot product, processes, and systems to drive positive outcomes for users.
  • •Work with other departments to troubleshoot, research, and resolve open questions.
  • •Identify opportunities to eliminate repeat contacts and improve the overall customer experience.

Pay and Benefits

Salary: EUR 35,000 - 42,500 annually
Perks:Health InsuranceDentalVisionHome OfficeCell PhoneInternetWellness StipendChildcarePension401kParental LeaveFamily Planning

Key Requirements

  • •2+ years of support experience handling email and/or chat services.
  • •Weekend availability required.
  • •Fluent in English and French, with an understanding of the French Market.
  • •Understanding of ecommerce and marketplace operations.
  • •Experience with customer-facing systems like Zendesk, Kustomer, or Intercom.
Experience:2+ yearsE-commerceMarketplaceCustomer support
Education:Bachelor's
Skills:Customer-firstProcess-improvementProblem-solvingCustomer obsessionBias toward action
Languages:EnglishFrench
Tech Stack:ZendeskKustomerIntercom

Company Brief

Whatnot
Whatnot is a live-stream shopping marketplace connecting sellers and collectors for trading cards, toys, and collectibles. The platform hosts live auctions and interactive streams, enabling creators and small businesses to sell directly to engaged communities.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: United States
Founded: 2019
WebsiteLinkedIn