3 weeks ago

Online Travel Chat Consultant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Provide real-time online chat support to American Express card members for travel planning and booking. Troubleshoot issues related to the travel website, guide customers through navigation, and assist with booking domestic and international flights, cars, and hotels. Use your travel knowledge to help customers access exclusive benefits and membership rewards, while managing multiple conversations and meeting CSAT/NPS metrics in a shifting schedule within a hybrid work arrangement.

Location: Manila

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Consult card members with tailored resolutions to meet their travel needs.
•Troubleshoot issues related to the travel website and guide customers through site navigation.
•Book domestic and international flights, cars, and hotels on behalf of card members.
•Help customers access exclusive benefits, including how to use Membership Reward points.
•Manage multiple customer conversations simultaneously and maintain service metrics.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability

Key Requirements

•At least 1 year of recent experience handling a travel account in a BPO setting (voice or chat), with CSAT/NPS metrics.
•At least 1 year of GDS experience.
•Fluent ability to speak and write in English.
•Strong computer skills to work with multiple tools while handling customer chats.
•Resilience under pressure with strong time-management, prioritization, and multi-tasking skills.

Experience:1+ yearsTravel

Skills:Customer focusProblem-solvingResilienceTime managementMulti-tasking

Languages:English

Tech Stack:GDS

Company Brief

American Express

Industry: Payments

Website

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American Express

3 weeks ago

Online Travel Chat Consultant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Manila

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Consult card members with tailored resolutions to meet their travel needs.
•Troubleshoot issues related to the travel website and guide customers through site navigation.
•Book domestic and international flights, cars, and hotels on behalf of card members.
•Help customers access exclusive benefits, including how to use Membership Reward points.
•Manage multiple customer conversations simultaneously and maintain service metrics.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability

Key Requirements

•At least 1 year of recent experience handling a travel account in a BPO setting (voice or chat), with CSAT/NPS metrics.
•At least 1 year of GDS experience.
•Fluent ability to speak and write in English.
•Strong computer skills to work with multiple tools while handling customer chats.
•Resilience under pressure with strong time-management, prioritization, and multi-tasking skills.

Experience:1+ yearsTravel

Skills:Customer focusProblem-solvingResilienceTime managementMulti-tasking

Languages:English

Tech Stack:GDS

Company Brief

American Express

Industry: Payments

Website