Prisoner Custody Officer (Chatham, Kent, GB, ME4 4JZ)

Serco
United Kingdom
Workplace: OnsiteFull timeGBP 24,596 - 27,180 annuallyFunction: Communications, PR & CommunitySkills: ["Communication","Staying calm","Decision making under pressure","Conflict de-escalation","Teamwork","Confidentiality","Professionalism"]

Join the Prisoner Escort Custody Services (PECS) team to safely escort and supervise detainees throughout court proceedings. You’ll manage sensitive situations with confidentiality, conduct searches, monitor behaviour, respond to incidents, and complete accurate records. The role includes a 5½-week paid training course, rota-based 24/6 shifts, and clear progression opportunities, focused on keeping people safe and justice moving.

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Serco
Serco
9 hours ago

Prisoner Custody Officer (Chatham, Kent, GB, ME4 4JZ)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Join the Prisoner Escort Custody Services (PECS) team to safely escort and supervise detainees throughout court proceedings. You’ll manage sensitive situations with confidentiality, conduct searches, monitor behaviour, respond to incidents, and complete accurate records. The role includes a 5½-week paid training course, rota-based 24/6 shifts, and clear progression opportunities, focused on keeping people safe and justice moving.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Entry level

Key Responsibilities

  • •Escort detainees within the court to courtrooms, cells, and facilities.
  • •Supervise detainees during hearings to maintain safety and security.
  • •Manage sensitive situations while maintaining strict confidentiality.
  • •Support detainee welfare, including access to food, drink, and wellbeing checks.
  • •Conduct searches and maintain accurate records and documentation.

Pay and Benefits

Salary: GBP 24,596 - 27,180 annually
Perks:PensionDental

Key Requirements

  • •Reasonable fitness for the physical demands of the role.
  • •Strong written and verbal communication skills.
  • •Ability to stay calm and make decisions under pressure.
  • •Confidence managing behaviour and de-escalating conflict.
  • •Professionalism, integrity, and respect for confidentiality.
Skills:CommunicationStaying calmDecision making under pressureConflict de-escalationTeamworkConfidentialityProfessionalism
Licenses:Full UK driving licence (B/B1)

Eligibility

Visa:Skilled Worker
Work Authorization:Authorization required. Sponsorship not provided.
Security Clearance:Enhanced Level 2DBS

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn