Workplace Technology Operation (Contractor), Tokyo

Notion Labs
Tokyo
Workplace: HybridTemporaryFunction: Facilities, Workplace & Physical OperationsSkills: ["Communication","Operational judgment","Service orientation","Self-direction","Documentation"]

Provide reliable onsite and remote workplace technology support for Tokyo/APAC employees, covering hardware, software, connectivity, SaaS tools, conference room AV, and internal events. Manage employee and device lifecycle operations including provisioning, asset workflows, inventory hygiene, break-fix, and deprovisioning. Improve SOPs and self-service resources to scale support, automate recurring workflows using AI/lightweight automation, and collaborate closely with Workplace, People, Security, DART, and global IT while escalating appropriately.

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FursaFursa
Notion Labs
Notion Labs
1 day ago

Workplace Technology Operation (Contractor), Tokyo

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Provide reliable onsite and remote workplace technology support for Tokyo/APAC employees, covering hardware, software, connectivity, SaaS tools, conference room AV, and internal events. Manage employee and device lifecycle operations including provisioning, asset workflows, inventory hygiene, break-fix, and deprovisioning. Improve SOPs and self-service resources to scale support, automate recurring workflows using AI/lightweight automation, and collaborate closely with Workplace, People, Security, DART, and global IT while escalating appropriately.
Location: Tokyo
Workplace: Hybrid
Employment Type: Temporary
Job Function: Facilities, Workplace & Physical Operations

Key Responsibilities

  • •Provide reliable onsite and remote technical support for Tokyo/APAC employees across hardware, software, connectivity, SaaS tools, conference room AV, and internal events.
  • •Run employee lifecycle and device lifecycle operations including account provisioning, device preparation, inventory hygiene, procurement coordination, retrieval, break-fix repairs, and deprovisioning.
  • •Improve SOPs, resource library content, service handoffs, self-service resources, and support practices to scale beyond one person.
  • •Identify recurring support workflows and improve them using AI or lightweight automation (e.g., onboarding, offboarding, provisioning, device setup, self-service).
  • •Collaborate with Workplace, People, Security, DART, and global IT teams on access, endpoint, and security-adjacent workflows, escalating when needed.
Travel: Low travel

Key Requirements

  • •Professional fluency in Japanese and English to support Tokyo employees and collaborate with global teams.
  • •Hands-on workplace IT support experience across macOS and Windows laptops, iOS and Android devices, conference room AV, peripherals, and networking concepts like TCP/IP, DHCP, DNS, Wi-Fi, and VPN.
  • •Experience supporting SaaS, identity, collaboration, and endpoint management tools such as Okta, Google Workspace, Slack, Microsoft 365, Intune, and Fleet.
  • •Familiarity with ITSM principles and ticketing tools such as ServiceNow, Atlassian, Zendesk, or Notion.
  • •Strong operational judgment around access, endpoint hygiene, documentation, IT compliance, and security-minded escalation.
Skills:CommunicationOperational judgmentService orientationSelf-directionDocumentation
Languages:JapaneseEnglish
Tech Stack:MacOSWindowsIOSAndroidTCP/IPDHCPDNSWi-FiVPNOktaGoogle WorkspaceSlackMicrosoft 365IntuneFleetServiceNowAtlassianZendeskGitGitHub

Company Brief

Notion Labs
Notion builds a customizable all-in-one workspace for notes, docs, databases, and collaboration, now adding AI-powered features and enterprise capabilities to serve teams and organizations worldwide.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Revenue: USD 500M to 1B
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2016
Glassdoor
Glassdoor: 4.5
WebsiteLinkedInGlassdoor