Order Management Specialist

Bose
Portugal
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 2+ yearsEducation: bachelorsSkills: ["Communication","Attention to detail","Continuous improvement","Time management","Risk awareness"]

Own end-to-end direct-to-consumer (B2C) order management for Bose Direct across the Americas, Europe, and Australia/New Zealand. Analyze customer KPIs, process order inquiries, manage logistics, handle credit refunds and reconciliation, perform fraud review, and maintain inventory accuracy. Use system solutions to automate standard processes and drive continuous improvement to maximize efficiency, reduce order-management costs, and communicate risks to meet service levels.

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Bose
Bose
1 day ago

Order Management Specialist

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Last checked: 10 hours agoStatus: Live

Job Summary

Own end-to-end direct-to-consumer (B2C) order management for Bose Direct across the Americas, Europe, and Australia/New Zealand. Analyze customer KPIs, process order inquiries, manage logistics, handle credit refunds and reconciliation, perform fraud review, and maintain inventory accuracy. Use system solutions to automate standard processes and drive continuous improvement to maximize efficiency, reduce order-management costs, and communicate risks to meet service levels.
Location: Portugal
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Manage order processing for external and internal direct-to-consumer (B2C) orders.
  • •Provide data analysis around customer KPIs.
  • •Leverage system solutions to automate standard processes.
  • •Drive continuous improvement to maximize efficiency and reduce order-management costs.
  • •Handle high-volume daily order processing with accuracy, meet service levels, and communicate risks for mitigation.

Key Requirements

  • •Bachelor’s degree in Business, Finance, Operations, Supply Chain, or equivalent experience.
  • •2+ years of experience in Order Management.
  • •Previous experience with SAP, CRM, EDI, or related enterprise software.
  • •Strong analytical skills.
  • •Knowledge of supply chain, distribution, and sales processes.
Experience:2+ years
Education:Bachelor's
Skills:CommunicationAttention to detailContinuous improvementTime managementRisk awareness
Languages:English
Tech Stack:SAPCRMEDI

Company Brief

Bose
Designs, manufactures, and sells high-fidelity audio equipment including headphones, speakers, home audio systems, and professional sound solutions. Known for research-driven innovation in acoustics and consumer audio products worldwide.
Industry: Consumer Electronics
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Framingham, United States
Founded: 1964
WebsiteLinkedIn