Lead, Telesales Performance

Delivery Hero
Kuala Lumpur
Workplace: OnsiteFull timeFunction: SalesExperience: 5+ yearsSkills: ["Self-motivated","Ownership","Communication","Collaboration","Teamwork"]

Lead telesales performance by driving data-driven insights to acquire high-quality vendors. Set clear targets and incentives aligned with team goals and OKRs, and build actionable reporting processes to improve telesales efficiency. Manage and motivate the telesales team, while collaborating with the Pandora strategy team to implement productivity tools and deliver continuous improvements.

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FursaFursa
Delivery Hero
Delivery Hero
10 hours ago

Lead, Telesales Performance

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Lead telesales performance by driving data-driven insights to acquire high-quality vendors. Set clear targets and incentives aligned with team goals and OKRs, and build actionable reporting processes to improve telesales efficiency. Manage and motivate the telesales team, while collaborating with the Pandora strategy team to implement productivity tools and deliver continuous improvements.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Oversee telesales performance metrics to drive acquisition of high-quality vendors and identify improvement opportunities.
  • •Define and implement targets and incentive structures for telesales teams aligned to OKRs.
  • •Develop and enhance reporting systems and processes to provide actionable insights and improve efficiency.
  • •Lead, support, and manage telesales team members to maintain alignment with team goals and a high-performance culture.
  • •Leverage performance tools and collaborate with the Pandora strategy team to deliver continuous productivity improvements.

Key Requirements

  • •5+ years of work experience driving sales (or related functions) in technology, e-commerce, or FMCG industries.
  • •Proven experience in BPO or shared service centers, including process design.
  • •Experience working in a regional team and managing stakeholders across several markets.
  • •Self-motivated with strong ownership over projects and organizational goals.
  • •Ability to communicate and collaborate effectively with diverse teams and job functions.
Experience:5+ yearsTechnologyE-commerceFMCGBPOShared servicesProcess design
Skills:Self-motivatedOwnershipCommunicationCollaborationTeamwork
Languages:English

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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Glassdoor: 3.4
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