CRM Consultant_Dynamics 365

Avanade
Madrid
Workplace: OnsiteFull timeFunction: Software EngineeringEducation: bachelorsSkills: ["Analytical","Curious","Agile","Team player","Communication","Problem-solver","Patient","Quality-driven","Self-motivating","Innovative mindset"]

Design and implement CRM solutions for client engagements, acting as a D365 Customer Engagement (CE) Developer across discovery, development, testing, and deployment. Collaborate with clients and internal project teams to translate requirements into technical specifications, prototype and configure business processes, and enable conceptual architecture. Measure project quality using KPIs, improve CRM-driven continuous improvement, and develop in Dynamics CRM and Power Platform using related tooling.

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Avanade
Avanade
4 days ago

CRM Consultant_Dynamics 365

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Design and implement CRM solutions for client engagements, acting as a D365 Customer Engagement (CE) Developer across discovery, development, testing, and deployment. Collaborate with clients and internal project teams to translate requirements into technical specifications, prototype and configure business processes, and enable conceptual architecture. Measure project quality using KPIs, improve CRM-driven continuous improvement, and develop in Dynamics CRM and Power Platform using related tooling.
Location: Madrid
Workplace: Onsite
Employment Type: Full time
Job Function: Software Engineering

Key Responsibilities

  • •Consult and advise clients and internal stakeholders on using technology to solve business problems.
  • •Perform application development including complex code development, application testing, and component design.
  • •Write technical specifications and collaborate with functional teams to ensure requirements are understood.
  • •Prototype, configure, and test business processes, including enabling conceptual architecture and technical solutions.
  • •Use KPIs to measure and test project quality and support continuous improvement through clients’ CRM systems.

Key Requirements

  • •Proven experience with Dynamics CRM Customer Service and Unified Service Desk.
  • •Experience analyzing, designing, developing, implementing, and maintaining Microsoft Dynamics CRM and Power Platform application code.
  • •Knowledge of TypeScript/JavaScript and experience with plugins and custom actions.
  • •Experience with Power Automate/Workflows.
  • •Bachelor’s degree in Computer Science/Computer Engineering/Management Information Systems (or equivalent relevant work experience).
Education:Bachelor's
Skills:AnalyticalCuriousAgileTeam playerCommunicationProblem-solverPatientQuality-drivenSelf-motivatingInnovative mindset
Tech Stack:Dynamics 365Dynamics CRM Customer ServiceUnified Service DeskGenesys CTIMicrosoft Dynamics CRMPower PlatformTypeScriptJavaScriptPluginsCustom actionsPower AutomateWorkflowsCRM solutionsKPIs

Company Brief

Avanade
Global digital innovation and IT services company delivering Microsoft-based cloud, digital and application services. Partners with enterprises to design, build and run business solutions across cloud, data, AI, modern workplace and industry-specific transformations.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Seattle, United States
Founded: 2000
Glassdoor
Glassdoor: 3.9
WebsiteLinkedIn