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NTT

1 week ago

Cloud Leader -GECX (GCP CCAI)

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Last checked: 2 hours agoStatus: Live

Job Summary

Engineering advanced conversational interfaces using Google Cloud Contact Center AI (CCAI). Transition legacy IVRs to intelligent voicebots, and orchestrate serverless backend architectures. Partner with teams to apply generative AI application frameworks within the CCAI ecosystem, bringing backend engineering rigor to the design and evolution of voicebot/contact center experiences.

Location: Bengaluru

Employment Type: Full time

Job Function: DevOps, Cloud & Infrastructure

Seniority: Sr. Manager level

Key Responsibilities

•Engineering advanced conversational interfaces for contact center use cases.
•Transitioning legacy IVRs to intelligent voicebots.
•Orchestrating serverless backend architectures supporting voicebot experiences.
•Applying generative AI application frameworks in the CCAI ecosystem.

Key Requirements

•Develop conversational interfaces using Google Cloud Contact Center AI (CCAI).
•Transition legacy IVRs into intelligent voicebots.
•Use backend engineering practices to support voicebot/contact center solutions.
•Apply generative AI application frameworks within the CCAI ecosystem.

Tech Stack:Google CloudGCPContact Center AI (CCAI)ServerlessGenerative AIIVRVoicebots

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn