Staff Collection Field Payment Assistant Pre Write Off Jakarta

HSBC
Jakarta
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceEducation: bachelorsSkills: ["Diligence","Independent judgment","High integrity","Negotiation","Communication","Able to work under pressure","Teamwork"]

Manage pre-write-off collection activities for customers in financial difficulty by visiting them in the field. Provide reminders, propose solutions, and negotiate sustainable arrears repayment agreements while ensuring compliance with regulatory requirements and Collections Operations policies. Deliver a professional customer-facing service that helps resolve payment problems, supports mutually beneficial repayment outcomes, and strengthens customers’ willingness to meet their commitments.

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FursaFursa
HSBC
HSBC
23 hours ago

Staff Collection Field Payment Assistant Pre Write Off Jakarta

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Source: Company careers pageValidated by: Fursa AI
Last checked: 57 minutes agoStatus: Live

Job Summary

Manage pre-write-off collection activities for customers in financial difficulty by visiting them in the field. Provide reminders, propose solutions, and negotiate sustainable arrears repayment agreements while ensuring compliance with regulatory requirements and Collections Operations policies. Deliver a professional customer-facing service that helps resolve payment problems, supports mutually beneficial repayment outcomes, and strengthens customers’ willingness to meet their commitments.
Location: Jakarta
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Perform field work and visit customers to provide payment reminders.
  • •Offer solutions and negotiate arrears repayment agreements.
  • •Ensure all regulatory requirements and Collections Operations policies are followed.
  • •Engage and support customers through financial difficulty to reach mutually beneficial, sustainable agreements.
  • •Deliver professional customer service that improves organizational reputation and repayment willingness.

Key Requirements

  • •Minimum bachelor’s degree.
  • •Experience in the collection industry.
  • •Ready to work in field job/field work.
  • •Demonstrate diligence and independent judgment with high integrity.
  • •Strong negotiation and communication skills, with the ability to work under pressure and work in a team.
Experience:CollectionsBanking
Education:Bachelor's
Skills:DiligenceIndependent judgmentHigh integrityNegotiationCommunicationAble to work under pressureTeamwork

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn