Director, Global Revenue Operations - Business Operations

Zendesk
Madison, Austin
Workplace: HybridFull timeUSD 185,000 - 277,000 annuallyFunction: Business OperationsExperience: 10+ yearsEducation: bachelorsSkills: ["People leadership","Systematic program management","Results-driven mindset","Analytical thinking","Executive communication"]

Lead the end-to-end Quote-to-Cash (QTC) roadmap and scale Zendesk’s global Revenue Operations Business Operations team. Own QTC process standards, controls, documentation, and accountability while identifying lifecycle friction points to improve cycle time, billing accuracy, provisioning quality, and payment success. Drive cross-functional transformation projects to automate and scale operations, translating business needs into requirements, business cases, and delivery plans across Sales, IT, Growth & Monetization, and Product Development.

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Zendesk
Zendesk
3 days ago

Director, Global Revenue Operations - Business Operations

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Last checked: 19 hours agoStatus: Live

Job Summary

Lead the end-to-end Quote-to-Cash (QTC) roadmap and scale Zendesk’s global Revenue Operations Business Operations team. Own QTC process standards, controls, documentation, and accountability while identifying lifecycle friction points to improve cycle time, billing accuracy, provisioning quality, and payment success. Drive cross-functional transformation projects to automate and scale operations, translating business needs into requirements, business cases, and delivery plans across Sales, IT, Growth & Monetization, and Product Development.
Location: Madison, Austin
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Director level

Key Responsibilities

  • •Own the end-to-end Quote-to-Cash business operations roadmap, including CPQ, quote configuration, approvals, order capture, billing readiness, provisioning, payments, and collections handoffs.
  • •Define and maintain global QTC process standards, controls, documentation, and accountability across teams.
  • •Identify friction points across the QTC lifecycle and lead initiatives to improve cycle time, billing accuracy, provisioning quality, payment success, and operational scalability.
  • •Lead, develop, and scale a globally distributed Revenue Operations Business Operations team across the Americas, EMEA, and APAC.
  • •Drive cross-functional Revenue Operations strategic projects focused on automating and scaling processes/systems and maximizing revenue through pricing and packaging initiatives.

Pay and Benefits

Salary: USD 185,000 - 277,000 annually

Key Requirements

  • •10+ years of experience in Revenue Operations, Finance Operations, Business Operations, Business Systems, or Quote-to-Cash transformation in a SaaS or technology environment.
  • •Experience leading global or distributed teams across multiple regions and time zones.
  • •Deep understanding of Quote-to-Cash processes, including CPQ, contracting/order management, billing, provisioning, payments, collections handoffs, and data flows.
  • •Proficiency with AI tools and solutions.
  • •Hands-on or business-owner experience with Salesforce, CPQ, Zuora, billing platforms, payment gateways, and related integrations.
Experience:10+ yearsSaaSTechnology environment
Education:Bachelor's in Finance, IT, Business Administration
Skills:People leadershipSystematic program managementResults-driven mindsetAnalytical thinkingExecutive communication
Tech Stack:SalesforceCPQZuoraAI toolsBilling platformsPayment gatewaysAgileUATRelease managementProcess designChange management

Company Brief

Zendesk
Provides cloud-based customer service and engagement software, including help desk, ticketing, chat, and CRM tools that enable businesses to manage customer support, self-service, and omnichannel communication at scale.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Decacorn (USD 10B+)
Funding: Private Equity Backed
Headquarters: San Francisco, United States
Founded: 2007
Glassdoor
Glassdoor: 4.0
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