Senior Principal Engineer, Field Service

Dell
Georgia
Workplace: RemoteFull timeUSD 132,600 - 171,600 annuallyFunction: Field Service, Maintenance & Skilled TradesExperience: 12+ yearsSkills: ["Customer-first","Technical documentation","Technical leadership","Cross-functional guidance","Problem-solving"]

Serve as the primary technical liaison for high-severity, mission-critical incidents, analyzing complex hardware and software configurations across Dell-supported AI Factories. Troubleshoot and resolve issues spanning Dell servers, storage, networking, and operating systems, using system logs, diagnostics, and performance data. Document resolutions to build knowledge base articles and playbooks, and provide technical leadership and cross-functional guidance to strengthen team capabilities.

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FursaFursa
Dell
Dell
3 days ago

Senior Principal Engineer, Field Service

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Last checked: 3 hours agoStatus: Live

Job Summary

Serve as the primary technical liaison for high-severity, mission-critical incidents, analyzing complex hardware and software configurations across Dell-supported AI Factories. Troubleshoot and resolve issues spanning Dell servers, storage, networking, and operating systems, using system logs, diagnostics, and performance data. Document resolutions to build knowledge base articles and playbooks, and provide technical leadership and cross-functional guidance to strengthen team capabilities.
Location: Georgia
Workplace: Remote
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Act as the primary point of contact for high-severity or mission-critical issues.
  • •Analyze complex Dell-supported hardware and software configurations across AI Factories.
  • •Foster trusted customer relationships and enable real-time communication to align expectations and operational priorities.
  • •Document incident resolution processes and contribute to knowledge base articles, playbooks, and technical documentation.
  • •Provide technical leadership and cross-functional guidance focused on building team capabilities.

Pay and Benefits

Salary: USD 132,600 - 171,600 annually

Key Requirements

  • •12+ years of relevant experience (or 8+ years with a master’s degree) in technical support, field engineering, or related roles.
  • •Proven expertise troubleshooting and resolving complex hardware, software, networking, and operating system issues.
  • •Deep knowledge of Dell’s product portfolio, including AI Factories and data center solutions.
  • •Hands-on experience with Dell servers, storage, networking, and enterprise data center environments.
  • •Strong ability to analyze system logs, diagnostics, and performance data and communicate clearly through technical documentation.
Experience:12+ years
Skills:Customer-firstTechnical documentationTechnical leadershipCross-functional guidanceProblem-solving
Tech Stack:AI FactoriesData center solutionsNetworkingOperating systemsSystem logsDiagnosticsPerformance data

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
Glassdoor
Glassdoor: 3.8
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