System Reliability Engineer

Sereact
Germany
Workplace: HybridFull timeFunction: Data Analytics & Business IntelligenceExperience: 2-3 yearsEducation: bachelorsSkills: ["Communication","Active listening","Empathetic problem-solving","Troubleshooting","Collaboration"]

Provide first-line technical support for AI robotics deployments across Europe, serving as the primary customer contact and guiding structured troubleshooting. Diagnose and troubleshoot hardware and software issues remotely using SSH, Python, and Docker, while coordinating with internal and external teams to resolve complex problems. Maintain accurate incident and solution documentation, improve knowledge base and tooling, and help drive reliability and platform improvements such as ticketing, dashboards, and debug tooling. Participate in on-call shifts and occasional on-site support.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Sereact
Sereact
4 days ago

System Reliability Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Provide first-line technical support for AI robotics deployments across Europe, serving as the primary customer contact and guiding structured troubleshooting. Diagnose and troubleshoot hardware and software issues remotely using SSH, Python, and Docker, while coordinating with internal and external teams to resolve complex problems. Maintain accurate incident and solution documentation, improve knowledge base and tooling, and help drive reliability and platform improvements such as ticketing, dashboards, and debug tooling. Participate in on-call shifts and occasional on-site support.
Location: Germany
Workplace: Hybrid
Employment Type: Full time
Job Function: Data Analytics & Business Intelligence
Seniority: Mid level

Key Responsibilities

  • •Provide first-line technical support to customers for AI robotics systems and act as the primary customer point of contact.
  • •Diagnose and troubleshoot hardware and software issues using SSH, Python, Docker, and other tools.
  • •Collaborate with internal and external hardware and software teams to resolve complex technical problems.
  • •Escalate unresolved issues and engage the right specialists to ensure timely resolution.
  • •Share learnings to improve the knowledge base and tooling, and maintain accurate documentation of incidents and customer interactions.
Travel: Extensive travel

Pay and Benefits

Perks:Gym Membership

Key Requirements

  • •Bachelor’s degree (Master’s preferred) in a technical field such as Computer Science, Engineering, Robotics, or related areas.
  • •2-3 years of work experience in robotics and customer-facing roles.
  • •Experience with remote support tools and techniques, including SSH and Docker.
  • •Proficiency in Python and the ability to debug and analyze code.
  • •Fluent in German and English, with strong troubleshooting and communication skills for technical support.
Experience:2-3 yearsRoboticsAI roboticsCustomer supportTechnical supportRemote supportLogistics
Education:Bachelor's in Computer Science, Engineering, Robotics (or related discipline)
Skills:CommunicationActive listeningEmpathetic problem-solvingTroubleshootingCollaboration
Languages:GermanEnglish
Tech Stack:PythonSSHDockerSQLDatabasesTicketing systemCustomer-facing dashboardsDebug tooling

Company Brief

Sereact
Builds AI-driven perception and control software for robotic and automation systems, using computer vision, simulation, and learning techniques to enable adaptable, robust performance in manufacturing, logistics, and industrial environments.
Industry: Robotics
Website