CX Associate - German (Voice)

Magic
Turkey
Workplace: RemoteFreelanceUSD 8 - 8 hourlyFunction: Customer Support (Service Desk)Skills: ["Highly organized","Multitasking","Customer-obsessed","Empathetic communication","Adaptability"]

Serve as the voice of Magic for German-speaking customers, delivering seamless, empathetic, and efficient support. Answer customer inquiries across a customer interface platform and channels like Facebook and email, address order and product issues, and handle shipment and backend shipping questions. Keep information accurate by updating addresses and client details, perform basic research, and work closely with a CX Lead while helping bridge customers and the clinical team.

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Magic
Magic
3 hours ago

CX Associate - German (Voice)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Serve as the voice of Magic for German-speaking customers, delivering seamless, empathetic, and efficient support. Answer customer inquiries across a customer interface platform and channels like Facebook and email, address order and product issues, and handle shipment and backend shipping questions. Keep information accurate by updating addresses and client details, perform basic research, and work closely with a CX Lead while helping bridge customers and the clinical team.
Location: Turkey
Workplace: Remote
Employment Type: Freelance
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Answer client inquiries.
  • •Address issues with orders and product inquiries via a customer interface platform and channels like Facebook and email.
  • •Track shipments and respond to backend shipping inquiries.
  • •Update addresses and client information.
  • •Conduct general research to support customer requests.

Pay and Benefits

Salary: USD 8 hourly
Perks:Remote Work

Key Requirements

  • •Must be fluent in German and English and able to convey key conversational points concisely.
  • •Available to work weekends or have split-offs.
  • •Highly organized with the ability to complete multiple projects concurrently.
  • •Can calmly handle uncertainty and rapidly changing situations.
  • •Resourceful and quick to learn, teaching yourself skills from scratch as needed.
Skills:Highly organizedMultitaskingCustomer-obsessedEmpathetic communicationAdaptability
Languages:GermanEnglish
Tech Stack:FacebookEmail

Company Brief

Magic
Provides on‑demand dedicated virtual executive assistants and concierge services for businesses and executives, matching clients with trained remote assistants and AI-enabled support to handle administrative, sales, and personal tasks.
Industry: Professional Services
Company Size: Large (251 to 1,000 employees)
Revenue: USD 50M to 100M
Growth: Growth Stage Startup
Funding: Series A
Headquarters: San Francisco, United States
Founded: 2015
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Glassdoor: 3.3
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