Trainer (Customer Success)

Wing Assistant
Philippines
Workplace: HybridFull timePHP 50,000 - 70,000 monthlyFunction: Customer Success & Account ManagementSkills: ["Communication","Coaching","Facilitation","Presentation","Training"]

Join Wing as a Trainer (Customer Success) to coach and elevate the performance of Customer Success Managers. You'll lead QA reviews, develop coaching plans, and deliver training sessions while collaborating with leadership on team development. Ideal candidates have CS coaching experience, strong communication, and familiarity with CRM/training tools.

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FursaFursa
Wing Assistant
Wing Assistant
4 months ago

Trainer (Customer Success)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Join Wing as a Trainer (Customer Success) to coach and elevate the performance of Customer Success Managers. You'll lead QA reviews, develop coaching plans, and deliver training sessions while collaborating with leadership on team development. Ideal candidates have CS coaching experience, strong communication, and familiarity with CRM/training tools.
Location: Philippines
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Coach and mentor Customer Success Managers (CSMs) to improve customer satisfaction, retention, and relationship management
  • •Conduct quality reviews on customer interactions (calls, emails, task updates) and provide detailed feedback
  • •Develop and deliver coaching plans tailored to individual performance metrics and team goals
  • •Collaborate with leadership on team skill development, training needs, and continuous improvement
  • •Lead training sessions and skill refreshers to reinforce best practices and performance standards

Pay and Benefits

Salary: PHP 50,000 - 70,000 monthly

Key Requirements

  • •Experience coaching Customer Success Managers, Account Managers, or similar roles
  • •Solid foundation in quality assurance and structured feedback delivery
  • •Former BPO trainers with QA and client-facing experience are strongly encouraged to apply
  • •Excellent communication, facilitation, and coaching skills
  • •Familiarity with CRMs and performance coaching tools
Experience:SaaSBPOSubscription-based supportCustomer success
Skills:CommunicationCoachingFacilitationPresentationTraining
Certifications:Training certifications
Tech Stack:HubspotPipedriveStripeDialpad

Company Brief

Wing Assistant
Provides remote virtual assistant and administrative support services, matching businesses with trained assistants for tasks like scheduling, email management, research, and operations to improve productivity and reduce overhead.
Industry: Recruitment Agencies
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