GSD RO Customer Care agent with German (Bucarest, RO, 020339)

Allianz
Romania
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer centricity","Attention to details","Analytical thinking","Proactive attitude","Team spirit"]

Handle inbound and outbound customer interactions and support claims management for Allianz customers and entities. Open and process claims, analyze information, request clarification from stakeholders, and complete tasks to resolution. Conduct examinations and assessments using policy tools, communicate compensation decisions, process payments, maintain claims data in insurance IT systems, and perform reporting and reconciliations while ensuring compliance and fraud/antitrust safeguards.

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FursaFursa
Allianz
Allianz
1 day ago

GSD RO Customer Care agent with German (Bucarest, RO, 020339)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Handle inbound and outbound customer interactions and support claims management for Allianz customers and entities. Open and process claims, analyze information, request clarification from stakeholders, and complete tasks to resolution. Conduct examinations and assessments using policy tools, communicate compensation decisions, process payments, maintain claims data in insurance IT systems, and perform reporting and reconciliations while ensuring compliance and fraud/antitrust safeguards.
Location: Romania
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Perform front and back office activities including inbound and outbound calls.
  • •Manage claims: open claims, analyze information, follow up for clarifications, and complete tasks to completion.
  • •Examine and assess claims using available online tools for checking policy details.
  • •Communicate compensation decisions to clients and process payments according to guidelines.
  • •Maintain claims data in insurance IT systems and perform reporting, data controlling, and reconciliations while ensuring compliance directives.

Pay and Benefits

Perks:Private MedicalPaid Leave

Key Requirements

  • •Advanced German level (C1)
  • •Advanced English level (B2)
  • •Experience in a service industry; insurance experience is a plus
  • •Excellent interpersonal and communication skills with attention to detail
  • •Ability to work with administrative and digital systems and handle/analyze large amounts of information
Experience:InsuranceService industry
Skills:Customer centricityAttention to detailsAnalytical thinkingProactive attitudeTeam spirit
Languages:GermanEnglish
Tech Stack:AIMachine LearningBusiness IntelligenceFraud detectionMS OfficeInsurance IT systemsPredictive analytics

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn