Incident Manager (Arabic speaker)

Motorola Solutions
Riyadh
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 4+ yearsSkills: ["Communication","Interpersonal skills"]

Deliver on-site incident and performance management for mission-critical IT and radio systems for AMEA customers. Work with cross-functional teams to troubleshoot complex issues across web, mobile, and middleware, ensure SLAs and KPIs are met, and coordinate maintenance agreement deliverables with Field Services and the Local Service Delivery Manager. Lead customer meetings, maintain system availability, and provide expert technical assistance throughout the maintenance lifecycle.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Motorola Solutions
Motorola Solutions
2 hours ago

Incident Manager (Arabic speaker)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Deliver on-site incident and performance management for mission-critical IT and radio systems for AMEA customers. Work with cross-functional teams to troubleshoot complex issues across web, mobile, and middleware, ensure SLAs and KPIs are met, and coordinate maintenance agreement deliverables with Field Services and the Local Service Delivery Manager. Lead customer meetings, maintain system availability, and provide expert technical assistance throughout the maintenance lifecycle.
Location: Riyadh
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Collaborate with cross-functional teams across web, mobile, and middleware technology stacks to resolve complex business and technical challenges.
  • •Provide technical and operational support for mission-critical IT and radio systems, ensuring service levels and operational KPIs are consistently met.
  • •Maintain system performance and availability through incident and performance management processes.
  • •Coordinate with Field Services Engineers and Technical Support Operations to meet Service Level Agreements (SLAs), and manage the resource calendar for Maintenance Agreement deliverables.
  • •Run and attend customer meetings, address customer inquiries, and troubleshoot and resolve technical design-related issues with reporting to the Team Lead and Local Service Delivery Manager.
Travel: Low travel

Key Requirements

  • •Engineering or sciences degree, or 4+ years of experience as a System Manager or in Field Service.
  • •Expertise in one or more areas: Broadband PTT, wired/wireless communication systems, IT systems, or networking equipment.
  • •Background in Network/IT, Broadband PTT, or customer service.
  • •Strong interpersonal and communication skills.
  • •Excellent verbal and written English and Arabic.
Experience:4+ years
Skills:CommunicationInterpersonal skills
Languages:EnglishArabic
Tech Stack:Cloud ComputingAIMachine Learning (ML)WebMobileMiddlewareBroadband PTTWired/wireless communication systemsNetworking equipmentNetwork/ITCustomer serviceIncident managementPerformance management

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Motorola Solutions
Provides mission-critical communications products and services, including radios, software, video security, and command center solutions for public safety, government, and enterprise customers worldwide.
Industry: Surveillance & Security Hardware
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 1928
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn