Data Analysis, ServiceNow/Senior Consultant Specialist

HSBC
Pune
Full timeFunction: Consulting & AdvisoryExperience: 5-8 yearsSkills: ["Communicating insights","Influencing outcomes","Data quality focus","Documentation","Automation mindset"]

Deliver proactive, data-driven insights for service management by blending operational data from ServiceNow and monitoring/asset/knowledge sources. Build and optimize dashboards and visualizations in Qlik, Tableau, and ServiceNow to surface risks early and improve service performance. Define KPIs and “single version of the truth,” enforce data quality and documentation, automate recurring reporting and alerts, and partner with technical and operational teams to translate questions into actionable metrics.

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FursaFursa
HSBC
HSBC
15 hours ago

Data Analysis, ServiceNow/Senior Consultant Specialist

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Last checked: 1 hour agoStatus: Live

Job Summary

Deliver proactive, data-driven insights for service management by blending operational data from ServiceNow and monitoring/asset/knowledge sources. Build and optimize dashboards and visualizations in Qlik, Tableau, and ServiceNow to surface risks early and improve service performance. Define KPIs and “single version of the truth,” enforce data quality and documentation, automate recurring reporting and alerts, and partner with technical and operational teams to translate questions into actionable metrics.
Location: Pune
Employment Type: Full time
Job Function: Consulting & Advisory
Seniority: Mid level

Key Responsibilities

  • •Deliver proactive, data-driven insights for service management by blending multiple data sources and building visualization layers in Qlik/Tableau/ServiceNow.
  • •Extract, reconcile, and blend ServiceNow data (Inc/Prob/Chg/Req/CMDB, including Performance Analytics where relevant) with other operational sources into consistent reporting datasets.
  • •Identify trends, early warning signals, and improvement opportunities across incidents, problems, changes, SLAs/OLAs, backlog, and service health, and provide actionable recommendations.
  • •Design and deliver role-based dashboards/visualizations with intuitive UX and drilldowns for service reviews and operational decision-making.
  • •Define and standardize KPIs, maintain a single version of the truth, enforce data quality controls, automate recurring reporting/alerts, and support governance through documentation and data lineage.

Key Requirements

  • •ServiceNow Performance Analytics, APIs/integrations, or data engineering exposure.
  • •Familiarity with observability/monitoring tools (e.g., Splunk/Dynatrace) and linking telemetry to ITSM outcomes.
  • •Python for automation/advanced analytics.
  • •Working knowledge of ServiceNow data and ITSM processes/metrics (SLAs/OLAs, MTTR, incident/problem/change lifecycle, backlog health).
  • •Strong hands-on dashboarding in Qlik and/or Tableau, plus database capabilities for setup and support experience (SQL/DB).
Experience:5-8 years
Skills:Communicating insightsInfluencing outcomesData quality focusDocumentationAutomation mindset
Tech Stack:ServiceNowITSMSplunkDynatraceQlikTableauService ManagementPythonSQLAPIsIntegrationsCMDBPerformance AnalyticsITSM processes/metricsMTTR

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn