Senior Customer Success Manager

MongoDB
San Francisco
Workplace: HybridFull timeUSD 97,000 - 190,000 annuallyFunction: Customer Success & Account ManagementExperience: 7-10 yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Advisory","Mentoring","Risk management"]

Own customer success for a portfolio of Enterprise (G2000) accounts by advising on complex technical journeys, maximizing lifetime value, retention, and revenue realization. Lead account strategy, run customer business reviews, forecast outcomes, and identify expansion opportunities with Sales and presales. Act as a customer advocate across cross-functional teams, contribute to roadmap influence, and mentor team members through interview and ramp processes.

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FursaFursa
MongoDB
MongoDB
1 day ago

Senior Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Own customer success for a portfolio of Enterprise (G2000) accounts by advising on complex technical journeys, maximizing lifetime value, retention, and revenue realization. Lead account strategy, run customer business reviews, forecast outcomes, and identify expansion opportunities with Sales and presales. Act as a customer advocate across cross-functional teams, contribute to roadmap influence, and mentor team members through interview and ramp processes.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Proactively identify and mitigate account risks with significant technical complexity; advise on operational strategies and best practices to accelerate time-to-value.
  • •Conduct comprehensive customer business reviews and align senior technical and business leaders on objectives, success plans, and long-term advocacy.
  • •Develop and execute account strategies to drive customer maturity, lifetime value, retention, and revenue realization across Enterprise accounts.
  • •Track and report progress against key business outcomes, maintain forecast control, and collaborate with presales teams to uncover expansion opportunities.
  • •Amplify the customer voice internally by coordinating with Sales, Product, Services, and Support; mentor team growth through interviews and ramping.

Pay and Benefits

Salary: USD 97,000 - 190,000 annually
Equity and Bonus:Equity
Perks:EquityPaid Leave401kParental LeaveFertility AssistanceHealth Insurance

Key Requirements

  • •7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based product.
  • •4+ years accountable for customer health and revenue realization for Enterprise customers.
  • •Excellent verbal and written communication skills to influence technical and business outcomes across varying audience types.
  • •Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
  • •Ability to identify and mitigate risks and solve complex problems in high-pressure customer scenarios.
Experience:7-10 yearsEnterpriseSaaSTechnical customer successData platformCloud
Education:Bachelor's in Computer Science, STEM, or equivalent technical work experience
Skills:CommunicationProblem-solvingAdvisoryMentoringRisk management
Tech Stack:MongoDBMongoDB AtlasAWSGoogle CloudMicrosoft AzureAI

Company Brief

MongoDB
Develops MongoDB, a leading general-purpose, document-based database platform that enables developers and enterprises to build scalable, high-performance applications with flexible data models and cloud-native capabilities.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2007
Glassdoor
Glassdoor: 4.1
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