Customer Specialist

CarMax
United States
Workplace: OnsiteFull timeUSD 15.5 - 23.3 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Integrity","Teamwork","Attention to detail","Time management"]

Deliver an iconic, customer-first experience as a Customer Specialist in Training. Guide customers through buying, selling, servicing, and financing steps while supporting vehicle sales, appraisals, test drives, and paperwork. Perform vehicle condition assessments and cosmetic inspections, manage inventory and administrative tasks, and coordinate service appointments with accurate repair order invoicing—all while following CarMax EH&S requirements.

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CarMax
CarMax
3 days ago

Customer Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Deliver an iconic, customer-first experience as a Customer Specialist in Training. Guide customers through buying, selling, servicing, and financing steps while supporting vehicle sales, appraisals, test drives, and paperwork. Perform vehicle condition assessments and cosmetic inspections, manage inventory and administrative tasks, and coordinate service appointments with accurate repair order invoicing—all while following CarMax EH&S requirements.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Guide customers through sales, appraisals, test drives, and financing applications to deliver exceptional service.
  • •Conduct accurate vehicle condition assessments, document appraisal details, and communicate findings to Buyers.
  • •Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
  • •Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
  • •Coordinate service appointments and review repair order invoices for accuracy, collaborating across teams to keep the experience smooth.

Pay and Benefits

Salary: USD 15.5 - 23.3 hourly
Perks:Paid LeavePaid HolidaysHoliday Premium

Key Requirements

  • •Strong communication skills with confidence representing CarMax and its products.
  • •Build lasting relationships and create win-win solutions for customers.
  • •Demonstrated integrity, respect, and teamwork in a fast-paced environment.
  • •Balance customer needs with business goals and follow processes accurately while managing multiple tasks and meeting deadlines.
  • •High School Diploma or equivalent, valid driver’s license, ability to lift up to 25 lbs, and accurately read and transcribe data.
Education:High School
Skills:CommunicationIntegrityTeamworkAttention to detailTime management
Licenses:Valid driver’s license
Tech Stack:Microsoft Office (Word)Microsoft Office (Excel)Microsoft Office (PowerPoint)

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn