Applied Materials

4 months ago

Global Product Support (GPS) Engineer III enior – (E3)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Develop and improve service procedures and Best Known Methods for new semiconductor and display products, partnering with Engineering, Manufacturing, Quality & Reliability, and customers. Own or contribute to FMECA and CAPA processes, perform or facilitate Failure Analysis, and create Technical Product Manuals plus troubleshooting guides. Train customer and internal technical teams ahead of ELS shipments, and support product installation, retrofit, startup, and maintenance.

Location: Santa Clara

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Mid level

Key Responsibilities

•Develop new procedures and BKMs to service new products and improve service methods.
•Contribute to or own FMECA and participate in or own CAPA processes to address field issues.
•Partner with Quality & Reliability to review and address Top Field Issues.
•Conduct or facilitate Failure Analysis (FA) when needed and work with Engineering/Manufacturing on resolutions and procedures.
•Develop training materials, create installation/maintenance documentation, and train Customer Engineers, Process Engineers, and Technical Product Support ahead of ELS shipments.

Travel: Medium travel

Pay and Benefits

Salary: USD 124,000 - 171,000 annually

Equity and Bonus:Equity

Key Requirements

•Develop new procedures and Best Known Methods (BKMs) to service new products.
•Contribute to or own FMECA and participate in or own CAPA processes.
•Solve complex product/service issues, or work with Engineering to address issues identified.
•Conduct or facilitate Failure Analysis (FA) when needed.
•Develop and document procedures for installation (start-up), retrofit, and maintenance, including Technical Product Manuals and troubleshooting guides.

Experience:Semiconductor manufacturingMaterials engineeringEngineeringManufacturingMechanical engineering

Skills:Problem-solvingLeadershipJudgmentInterpersonal communicationConsensus-building

Tech Stack:FMECACAPAFailure AnalysisTechnical Product ManualsCustomer Engineering Notices (CENs)Internal Service Bulletins (ISBs)Apps labELS Shipments

Company Brief

Applied Materials

Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1967

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Applied Materials

4 months ago

Global Product Support (GPS) Engineer III enior – (E3)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Santa Clara

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Mid level

Key Responsibilities

•Develop new procedures and BKMs to service new products and improve service methods.
•Contribute to or own FMECA and participate in or own CAPA processes to address field issues.
•Partner with Quality & Reliability to review and address Top Field Issues.
•Conduct or facilitate Failure Analysis (FA) when needed and work with Engineering/Manufacturing on resolutions and procedures.
•Develop training materials, create installation/maintenance documentation, and train Customer Engineers, Process Engineers, and Technical Product Support ahead of ELS shipments.

Travel: Medium travel

Pay and Benefits

Salary: USD 124,000 - 171,000 annually

Equity and Bonus:Equity

Key Requirements

•Develop new procedures and Best Known Methods (BKMs) to service new products.
•Contribute to or own FMECA and participate in or own CAPA processes.
•Solve complex product/service issues, or work with Engineering to address issues identified.
•Conduct or facilitate Failure Analysis (FA) when needed.
•Develop and document procedures for installation (start-up), retrofit, and maintenance, including Technical Product Manuals and troubleshooting guides.

Experience:Semiconductor manufacturingMaterials engineeringEngineeringManufacturingMechanical engineering

Skills:Problem-solvingLeadershipJudgmentInterpersonal communicationConsensus-building

Tech Stack:FMECACAPAFailure AnalysisTechnical Product ManualsCustomer Engineering Notices (CENs)Internal Service Bulletins (ISBs)Apps labELS Shipments

Company Brief

Applied Materials

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1967

Glassdoor: 3.9

Website LinkedIn Glassdoor