Store Team Lead, The Spring (KUCHING, 13, MY, 93300)

Crocs Inc.
Malaysia
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Leadership","Communication","Prioritization","Team collaboration","Customer service"]

Lead daily retail operations in the store, delivering outstanding consumer service using the C.H.A.R.M. model while overseeing opening and closing procedures. Drive daily sales targets, educate the team on products and promotions, and manage priorities to meet store deadlines. Support POS and retail processes such as stock replenishment, pricing/markdowns, loyalty promotions, and asset protection practices, partnering with store and district leaders to improve KPIs.

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FursaFursa
Crocs Inc.
Crocs Inc.
1 day ago

Store Team Lead, The Spring (KUCHING, 13, MY, 93300)

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Last checked: 15 hours agoStatus: Live

Job Summary

Lead daily retail operations in the store, delivering outstanding consumer service using the C.H.A.R.M. model while overseeing opening and closing procedures. Drive daily sales targets, educate the team on products and promotions, and manage priorities to meet store deadlines. Support POS and retail processes such as stock replenishment, pricing/markdowns, loyalty promotions, and asset protection practices, partnering with store and district leaders to improve KPIs.
Location: Malaysia
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Provide outstanding consumer service using the C.H.A.R.M. service model.
  • •Oversee store opening and closing procedures and educate team members on products and promotions.
  • •Coordinate, delegate, prioritize, and meet store deadlines with follow-up on daily activities.
  • •Support daily retail operations including POS system use, stock replenishment, pricing and markdown processes, and loyalty program promotion.
  • •Lead by example, collaborate with Store Management to improve sales-driven KPIs, and follow asset protection policies including shortage prevention and inventory control.

Key Requirements

  • •2–3 years of total retail experience, preferably with prior store leadership experience.
  • •Demonstrated leadership with a passion for challenging, empowering, and driving team results.
  • •Proven written and verbal communication skills with store team, operations managers, District Managers, and corporate partners.
  • •Ability to succeed in a high-growth, fast-paced retail environment.
  • •Flexible availability for nights, weekends, holidays, and extended hours with regular attendance.
Experience:Retail
Skills:LeadershipCommunicationPrioritizationTeam collaborationCustomer service
Tech Stack:POS system

Company Brief

Crocs Inc.
Designs, manufactures, and sells casual footwear and accessories known for its proprietary Croslite™ material. Crocs offers a range of comfortable, lightweight shoes and related products globally through wholesale, retail, and e-commerce channels.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Broomfield, United States
Founded: 2002
WebsiteLinkedIn