Dealer Success Manager

Discover Financial
Pennsylvania, New York
Full timeUSD 109,900 - 125,400 annuallyFunction: Administration & Executive AssistanceExperience: 1+ yearsEducation: high_schoolSkills: ["Interpersonal skills","Communication","Influence","Analytical skills","Attention to detail"]

Own customer adoption and retention for the Navigator Platform within an assigned dealer territory by partnering with POD counterparts and the Area Sales Manager. Deliver sales enablement, onboarding, and ROI-focused conversations, while driving process improvements and troubleshooting dealer and product issues. Travel to dealerships frequently to foster relationships and ensure stakeholders adopt technology and maximize value from Capital One’s processes.

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Discover Financial
Discover Financial
5 days ago

Dealer Success Manager

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Last checked: 13 hours agoStatus: Live

Job Summary

Own customer adoption and retention for the Navigator Platform within an assigned dealer territory by partnering with POD counterparts and the Area Sales Manager. Deliver sales enablement, onboarding, and ROI-focused conversations, while driving process improvements and troubleshooting dealer and product issues. Travel to dealerships frequently to foster relationships and ensure stakeholders adopt technology and maximize value from Capital One’s processes.
Location: Pennsylvania, New York
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Partner with ASM and POD team members to develop and execute cohesive market strategies and unified sales goals.
  • •Support Navigator Platform sales efforts and own the customer adoption and retention lifecycle.
  • •Drive process improvements aligned with superior customer outcomes and the Capital One Sales Process.
  • •Provide subject matter expertise and troubleshoot product and process issues related to Navigator Platform.
  • •Travel to dealerships to foster relationships and execute the customer enablement cycle.
Travel: High travel

Pay and Benefits

Salary: USD 109,900 - 125,400 annually

Key Requirements

  • •High School diploma, GED, or equivalent certification
  • •At least 1 year of experience in process management
  • •At least 1 year of experience in relationship management
  • •2+ years of experience in process management (preferred)
  • •Bachelors Degree (preferred)
Experience:1+ yearsAutomotiveSubscriptionProcess improvement
Education:High School
Skills:Interpersonal skillsCommunicationInfluenceAnalytical skillsAttention to detail
Tech Stack:Navigator Platform

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn