IT Director-Policy Modernization Technology

USAA
San Antonio, Plano
Workplace: OnsiteFull timeUSD 143,320 - 273,930Function: Government Affairs & Public PolicyExperience: 8+ yearsEducation: bachelorsSkills: ["Technical leadership","Team leadership","Risk management","Budgeting","Executive communication"]

Lead the Solution Layer for the Policy Modernization program, owning roadmap planning, execution, and successful implementation across a portfolio of Policy Modernization applications. Direct an engineering team responsible for production ownership and delivery, ensuring stability through change and incident management. Build multi-year technology strategy, manage KPIs/SLAs/KRIs, oversee budgets and vendor relationships, and guide Agile teams while managing enterprise technology risks and executive communications.

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FursaFursa
USAA
USAA
1 day ago

IT Director-Policy Modernization Technology

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Last checked: 2 hours agoStatus: Live

Job Summary

Lead the Solution Layer for the Policy Modernization program, owning roadmap planning, execution, and successful implementation across a portfolio of Policy Modernization applications. Direct an engineering team responsible for production ownership and delivery, ensuring stability through change and incident management. Build multi-year technology strategy, manage KPIs/SLAs/KRIs, oversee budgets and vendor relationships, and guide Agile teams while managing enterprise technology risks and executive communications.
Location: San Antonio, Plano
Workplace: Onsite
Employment Type: Full time
Job Function: Government Affairs & Public Policy
Seniority: Director level

Key Responsibilities

  • •Lead solution planning and pre-inception through roadmap execution and successful launch/release for Policy Modernization.
  • •Own the overall technology solution function for the Policy Mod Tech stack and interfacing integrations/applications.
  • •Lead and develop an engineering team with production ownership and delivery across Policy Modernization applications and utilities.
  • •Ensure operational stability through change management and incident management for critical P&C technology systems.
  • •Oversee metrics (KPIs/SLAs/KRIs), multi-year technology strategy, budgets/forecasts, vendor relationships, and technology risk management.

Pay and Benefits

Salary: USD 143,320 - 273,930
Perks:Health InsuranceDentalVision401kPensionLife InsurancePaid LeaveParental Leave

Key Requirements

  • •Bachelor's degree; or 4 years of relevant education and/or experience.
  • •8+ years of experience in technology functions in software engineering, application development, or infrastructure.
  • •3+ years of direct leadership or management experience leading IT professionals.
  • •Experience developing or integrating applications within a Guidewire ecosystem (e.g., PolicyCenter, ClaimsCenter, Contact Manager).
  • •Experience with event-driven architecture and Kafka messaging, plus AWS Platform experience (EKS and Lambda-based applications).
Experience:8+ yearsInsuranceEnterprise softwareCloudAgileEvent-driven architecture
Education:Bachelor's
Skills:Technical leadershipTeam leadershipRisk managementBudgetingExecutive communication
Tech Stack:GuidewirePolicyCenterClaimsCenterContact ManagerGW PolicyCenterEarnixGuidewire xCenterKafkaAWSEKSLambdaCloudSAFe

Eligibility

Visa:H1BTNSTEM OPT
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

USAA
Provides insurance, banking, investment, and financial services to U.S. military members, veterans, and their families. Best known for auto, home, life insurance, and member-focused digital banking products.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: San Antonio, United States
Founded: 1922
WebsiteLinkedIn